Ocean Square, Jl. Jenderal Sudirman, Balikpapan, East Kalimantan, 76113, IndonesiaHoteldetails anzeigen
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Preisgarantie
1 Nacht
Gästebewertungen
9.1/10
Großartig
106 Bewertungen
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Verifizierte Bewertungen
Lage9.4
Ausstattung9.0
Service9.0
Sauberkeit9.1
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Alle Bewertungen(106)
Positive Bewertungen(103)
Bewertungen mit Fotos/Video(18)
Großartiger Aufenthalt!(17)
Freundliches Personal(11)
Großartiger Meeresblick(10)
Sauber und ordentlich(9)
Großartige Zimmer(8)
Nahe am Einkaufsdistrikt gelegen(6)
Gute Lage(6)
Ausgezeichnet für Geschäftsreisen(5)
Negative Bewertungen(3)
Anonymer Benutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im März 2024
Business
44 Bewertungen
7.0/10
Bewertung vom 3. Apr. 2024
Hotel location is good, in the city centre. This is my second time staying at this hotel and got a little disappointed as the hotel is wearing down.. bedsheets are old, towels are yellowish.
Übersetzen
Antwort der Unterkunft: Dear our valued guest,Thank you for your review on us. We do apologize for the inconvenience event during your stay in Swiss-Belhotel Balikpapan. We are really appreciate your advices and critics so we can improve our quality of service and facilities. We have delivered your comment to our department concerned so we can find the solution. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
YIK SOON
Business-Suite
Aufenthalt im Aug. 2024
Business
47 Bewertungen
6.0/10
Bewertung vom 16. Sept. 2024
Electricity cut off for 5times in a night, terrible.
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Antwort der Unterkunft: Dear Mr Yik SoonThank you for your review on us. We do apologize for the inconvenience event during your stay in Swissbelhotel Balikpapan. We are really appreciate your critics and advices for better us in the future. We have conveyed your concerned to our internal department so we will find the solution for the issue. Once again, we do apologize for the inconvenience.Regards,Swiss-Belhotel Balikpapan
Lee
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Febr. 2024
Business
5 Bewertungen
6.0/10
Bewertung vom 19. März 2024
Location - a long walk to the main road via a Balikpapan Ocean Square mall which is quite outdated and poorly maintained.
Room as well as the hotel in general needs upgrading as it is quite aged.
Übersetzen
Antwort der Unterkunft: Dear our valued guest,Thank you for your review on us. We do apologize for any inconvenience event happen during your stay in Swiss-Belhotel Balikpapan. We have delivered your comment to our managemet about the building maintenance so we can find the solutions. We are really appreciate for your critics and advices so we can make improvement in service and facilities. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
Effendy S
Superior-Deluxe-Zimmer (Queensize-Bett)
Aufenthalt im Jan. 2024
Business
9 Bewertungen
8.0/10
Sehr gut
Bewertung vom 2. Febr. 2024
Overroll good
Übersetzen
Antwort der Unterkunft: Dear our valued guest,Thank you for your review on us. We are glad that you have a good experience during your stay in Swiss-Belhotel Balikpapan. We are really appreciate for your critics and advices so we can improve our quality of service and facilities. We do hope we can serve you better in the future.Regards,Swiss-Belhotel Balikpapan
Anonymer Benutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im März 2024
Pärchen
49 Bewertungen
10.0/10
Hervorragend
Bewertung vom 4. Apr. 2024
Very good place!
and also food was good
I like this place really
Übersetzen
Antwort der Unterkunft: Dear our valued guest, Thank you for your review on us. We are glad that you have a wonderful experience during your stay in Swiss-Belhotel Balikpapan. We are really appreciate for your critics and advices so we can improve our quality of service and facilities. We do hope we can serve you better in the future. We are waiting for your next stay. Regards, Swiss-Belhotel Balikpapan
Aslam Kader
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2023
Business
1 Bewertungen
8.5/10
Sehr gut
Bewertung vom 18. März 2023
Location was good. Next to a mall. Mall was pretty much empty tho. Room was okay as I stayed only for one night. Might have to give a little bit attention on the floor carpet. There's some strangr smell once you reach your floor. Breakfast option was good. Overall for the price I paid, it was a good choice for business travellers.
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Antwort der Unterkunft: Dear Mr AslamThank you for giving your kind review to us. We apologize for the inconvenience event during your stay with us. Your comment about floor carpet and smell has already being delivered to the department concerned so we can make improvement. We do hope we can serve you better in the future. Regards, Swiss-Belhotel Balikpapan
Gastnutzer
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Juli 2023
Reise mit Freunden
12 Bewertungen
8.0/10
Sehr gut
Bewertung vom 29. Aug. 2023
Brief overnight stay. Everything was fine. The room was comfortable and spacious. The balcony and sea view was a bonus. Nice big shower in the bathroom but no hand towels. Wi-Fi was good but required a different log-in when outside the room.
In the common areas, the gym was good and pretty well equipped. The covered pool was a bit small and random. Unfortunately we had to skip breakfast as we had a very early flight to catch.
Übersetzen
Antwort der Unterkunft: Dear our valued guest,Thank you for your review on us. We are glad that you have a wonderful experience during your stay in Swiss-Belhotel Balikpapan. For several things you have mentioned, we do apologize for the inconvenience event. Your critics have been delivered to the department concerned. We do hope we can give a better service in the future.Regards,Swiss-Belhotel Balikpapan
Gastnutzer
Superior-Deluxe-Zimmer (Queensize-Bett)
Aufenthalt im Juli 2024
Business
15 Bewertungen
8.0/10
Sehr gut
Bewertung vom 8. Sept. 2024
everything is good
Übersetzen
Antwort der Unterkunft: Dear Our valued guestThank you for your review on us. We are so glad that you got a wonderful experience during your stay in Swiss-Belhotel Balikpapan. We appreciate your critics and advices for our improvement in service and facilities. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
Gastnutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Apr. 2023
Anderes
1 Bewertungen
4.5/10
Bewertung vom 5. Mai 2023
I was lucky enough to be able to check in early at Swissbell hotel. However, despite requesting a room with a sea view, I was given a room with a view of an unsightly building. I have stayed at Swissbell numerous times before and have always enjoyed the sea views. On my latest trip, I decided to stay at Swissbell once again hoping for a sea view, but unfortunately, I did not get it. Consequently, my experience at Swissbell hotel was similar to staying at a 1-star hotel in the middle of the city.
Regarding the room condition, I believe it's time for the hotel management to replace the carpet as it emits a musty smell. Additionally, the air conditioner was leaking, causing water to seep down to the floor in front of the bathroom's door. I decided to extend my stay for one more night, but the cleaning service failed to show up to clean my room on the second day. I had to call the reception twice to get my room cleaned.
A 4-star hotel should demonstrate its quality through its service, ensuring customers have a pleasant stay.
Übersetzen
Antwort der Unterkunft: Dear our valued guestThank you for giving us your review. We do apologize for any inconvenience event during your stay in Swiss-Belhotel Balikpapan. Regarding to your request for sea view, as for your information, all requests will be subject to availability. Thus, your request will be adjusted to our room availability. Otherwise, we do apologize for the inconvenience event. We hope we can make improvement in the term of service quality and facilities in the future.Regards,Swiss-Belhotel Balikpapan
VANAN
Superior-Deluxe-Zimmer (2 Betten)
Aufenthalt im Dez. 2024
Business
16 Bewertungen
10.0/10
Hervorragend
Bewertung vom 12. Jan. 2025
Good stay
Übersetzen
Antwort der Unterkunft: Dear Mr. Vavan, Thank you for leaving your wonderful feedback! Costumer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience during stay with us. We apreciate your review and look forward welcoming you in the future. Best Regards, Jimmy Carter Front Office Manager
Anonymer Benutzer
Superior-Deluxe-Zimmer (Queensize-Bett)
Aufenthalt im Juni 2023
Reise mit Freunden
81 Bewertungen
5.5/10
Bewertung vom 27. Juli 2023
Bathroom towels smells awful. Blanket also smells awful too. 😖
Übersetzen
Antwort der Unterkunft: Dear Our valued guestThank you for your review. We do apologize for your inconvenience event during your stay in Swiss-Belhotel Balikpapan. We are really appreciate for your critics and advices so we can improve our quality of services and facilities. We have already conveyed your review to our department concern so they can find a solution. We do hope we can give a better service in the future.Regards, Swiss-Belhotel Balikpapan
Hi.arja
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Febr. 2023
Business
48 Bewertungen
6.0/10
Bewertung vom 25. März 2023
Room was oke, but breakfast taste was not delicious at all. Good for sleep not for foods
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Antwort der Unterkunft: Dear Mr ArjaThank you for your kind review on us. We do apologize for any inconvenience event during your stay with us. Your critics have been delivered to our department concerned. We hope we can improve our quality of service and facilities. Meanwhile, we do hope we can serve you better in the future.Regards,Swiss-Belhotel Balikpapan
Anonymer Benutzer
Superior-Deluxe-Zimmer (Queensize-Bett)
Aufenthalt im Sept. 2023
Pärchen
81 Bewertungen
8.0/10
Sehr gut
Bewertung vom 14. Nov. 2023
Thanks, it was very great experience.
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Antwort der Unterkunft: Dear our valued guest, Thank you for your review on us. We are glad that you got wonderful experience during your stay. We are really appreciate your critics and advices so we can improve our quality of service and facilities. We are waiting for your next stay. Thank you.Regards,Swiss-Belhotel Balikpapan
Nabila Atika Adzra
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Dez. 2022
Business
2 Bewertungen
10.0/10
Hervorragend
Bewertung vom 16. Jan. 2023
Amazing!!
Übersetzen
Antwort der Unterkunft: Dear our valued guest, Thank you for giving us a review. We are really appreciate for your review, so we can improve our quality of service and facilities. We thank you for sharing the photo with us. We hope we can serve you better in the future. Regards, Swiss-Belhotel Balikpapan
Miftah
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im März 2023
Single
1 Bewertungen
10.0/10
Hervorragend
Bewertung vom 24. Apr. 2023
This is the third times and always comfortable
Übersetzen
Antwort der Unterkunft: Kepada Bapak Miftah, Terimakasih telah meluangkan waktu untuk memberikan ulasan kepada kami. kami senang bahwa anda mendapatkan pengalaman yang menyenangkan selama menginap di Swiss-Belhotel Balikpapan. Kami sangat menghargai kritik dan saran anda untuk meningkatkan kualitas pelayanan dan fasilitas kami. Kami tunggu kedatangannya kembali. Hormat kami, Swiss-Belhotel Balikpapan