Gastnutzer
4. Juni 2025
Unfortunately, our stay was far from the relaxing escape I had hoped for. From the beginning, the welcome was cold and disorganized, with no clear communication or hospitality. It felt like we were more of a burden than guests. The staff seemed poorly trained and unsure how to assist with even basic requests. It didn’t feel like anyone was truly managing the experience. The room was nearly empty of amenities – no proper toiletries, poor lighting, and a lack of care in setup. For the rate they charge, this was surprising and unacceptable. On top of that, the room was full of mosquitos, and there were no repellents or solutions offered. Overall, the property looks nice in photos, but in reality, it’s not well maintained, and the service level is far below what you’d expect in Uluwatu. Be careful before booking – the place needs serious improvement to justify the price.
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