Amora Ubud Boutique Villas

Good services from hotel good view and private swimming pool

Regrettably, I must share my disappointment with the hotel's customer service during our recent stay. On the evening of the 10th Feb'24, after a tiring day of exploring, we encountered a landslide near the hotel due to heavy rain. Understanding the situation, we reached out to the hotel for assistance, hoping for guidance or support. However, the response from the hotel was disheartening. Despite our plea for help, we were simply told that nothing could be done until the road was cleared. This lack of empathy or willingness to assist guests in a challenging situation was truly disappointing. We were left stranded, exhausted from our travels, and unable to safely navigate the long walk back to the hotel in the rain. It was only through the ingenuity and compassion of our tour driver that we got from Klook that we were able to find a solution. He took the initiative to arrange for locals with bikes to transport us back to the hotel, showing more concern for our well-being than the hotel staff did. While I understand that natural occurrences like landslides are out of their control, the lack of proactive assistance or even basic concern for guests' safety was unacceptable. In the future, I hope the hotel will consider implementing better emergency protocols or at the very least, show more empathy and support for guests facing unexpected challenges. Our experience, unfortunately, fell short of the hospitality one would expect from a reputable establishment. the good side is food is awesome.

Very nice hotel, more in a calm areas of Ubud, delicious breakfast and very friendly staff, front desk is very helpful in organizing taxis, scooter rental

走路去市區要半個點左右，是山間小路，路上有很多遊客也都在走，安全ok，但打車的話峇裏島的路況都是四十分鐘起步。 酒店房間很ok，但公共區域有點普通，spa也很普通。 工作人員都非常nice，出發前就whatsapp聯繫了我，入住期間都會很好的協助所有。 整體來説是很棒的體驗。

酒店整體不大，幾棟小別墅，有私人泳池，設施不算新，浴衣簡直太破了哈哈。前台可以選漂浮早餐，本來給的是透明漂浮籃，提出要求後小哥很耐心給換了竹籃，拍出照片很好看。酒店離烏布市場走路半小時，打車的話司機都是不願到酒店的，可以讓酒店擺渡車送到方便打車的地點。

住了四晚，每晚3000不到。這是我住過三千元酒店裡體驗最差的一次。也許店主想做一個高級別墅旅館，但設施和設計華而不實，沒有高級感。問題不少： 1.房間有蟲子 2.石頭浴缸放在户外很小的空間裏，讓人感覺侷促也不衞生，反正我們沒用過一次。 3.淋浴房 廁所與卧室之間沒有門，也沒有簾子，直接相通 4.宣傳片裏的泳池拍的很美。實際感覺不衞生，住了四晚，沒看見一個人在裏面游泳。 5.房間衹擺了兩瓶礦泉水。去前台要過兩次，都給的不痛快 6.最後一天請前台幫我們叫車送機場，説好500k，在前台預付車費時又説600k。當我們提出質疑時，老闆馬上又改口説，好吧好吧，500k好了。讓人感覺能坑一點算一點。實際用Grab叫車，不足400k 客觀地講，酒店員工還是很nice，餐廳的披薩做的不錯。