Gastnutzer
9. Februar 2023
This is an unfortunate review to write for a stay that was highly anticipated and planned for many months. We had a five night stay and had booked months ahead going by the staged photos and review some of which are negative also but willing to give it a go. Upon arrival which was after nine pm in torrential rain. We were asked by staff to view the Villa before committing to the booking which I thought was a bit weird. Looking at the Villa at night appeared to be aesthetically pleasing so we went back out into the rain to reception with only one umbrella offered to four of us as we were advised all others had been used by guests - no big deal but that was first red flag. In the morning upon closer inspection, the bathroom was in dire need for an upgrade with crack in tiles and paint over paint in some areas which had bubbles and would peel eventually, the door stopper on sliding door to bathroom was just sitting on the floor, towel rack very loose and about to fall off the wall, one lamp shade in the bedroom was about to also fall off. Sheets were a grey coloured white with stains, the furniture is like a laminate and chipped in many places. Kitchen area had a small lounge but no table so the bed would suffice as a table. Limited crockery and cutlery, hot water had been turned off in the kitchen making washing up difficult. The pool and surroundings had seen better days, the pool needed a good clean and day bed had a black and white sheet over it with matching pillows that had also seen better days. We were charged for shuttle to Seminyak centre when it’s was advertised free, we didn’t dispute this as it was our first visit back since Covid and thought it better off in their pocket. Staff were friendly enough but didn’t go out of their way to assist. My sister injured herself on a rusted metal drain grate in the reception area on day four which was so dangerous and again not much assistance other than betadine and a Band-Aid and luckily her foot did not get infected. The best part of our stay was the Villa cat who came to stay with us several times and we left him some food on leaving. The bed was surprisingly comfortable and breakfast was decent. This place is in dire need of renovations. I don’t believe the condition of the site is due to being unused during Covid, I’d be confident to say it was in poor condition prior to this. The photos are very deceiving.
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