Infinity8 Bali

We stayed there 3 days and had a good time. Nice swimming pool on the rooftop. Good breakfast and a nice soft bed. There is only one thing I’m not satisfied with flat white in the cafe downstairs. It wasn’t good at all

The room is big and neat. The customer service is good but just check in a little bit dragging. The only flaw is that the shower head is leaking for my room.

Location very near to beach ,only the traffic will slow you down. Nice hotel anyway.

they got the best staff and best service. they always help if u need

Everything is fine

I led my group with 18 people, 9 rooms to stay in this hotel. First, i checked in and I am happy with the service as try to assist us for some twin beds and offered us some free gift from ***********. Then I exchanged the gift as beer and enjoyed at rooftop and we were so chilled as the environment is good. Accidentally, next morning, I went to restaurant for breakfast and I saw only few guests there, so I went to take food as normal by holding my backpack with. Then my sister and her daughter came after me at around 7:00 am and she chose the table and dropped her bag to take food with me, and it's just few minutes she lost her bag because someone follow her to restaurant and pretent to be guest to take her bag. Then we requested for CCTV from hotel but the staff there said it was broken during the period she entered and reported lossing her bag (15 minutes broken records) then the CCTV is working normally after that. What's the coincidence? And the staff took few hours to show us the CCTV which is shown that there were 2 strangers from outside entered the hotel and then walk to every floor by stairs not elevator. They both were suspecious because they were looking at every room before going rooftop to restaurant and toke my sister's bag. After showing CCTV, the GM at hotel mentioned that it's not hotel's responsibility because the hotel also accepted outside guest for breakfast, and she requested us (tourists) to report to police. How do we have time to do this? We believed that it was not the first time that this hotel has been complained for lossing items because the guard and CCTV staff never take a close look on outsider when they enter hotel. Thefore, I just share this to all tourists to stay in this hotel, please be careful of your belonging as the security is not secure enough and the staff is untrusted while they might take part with this action from outsider to steal the guest's property.