Rouge - Villas Ubud

We had a relaxing stay here. The staff were attentive. The grounds were beautiful. The location was central.

地理位置很好，Walking Distance可抵達Ubud Palace及Ubud Art Market，不到五分鐘步程就有便利店。服務質素也很好, 我們到泳池游泳時，職員主動拿毛巾給我們用，非常貼心，每一位也笑容滿面及有禮貌，十分滿意。 房間空間很大，很舒服，是有點折舊的痕跡，但可以接受。泳池很讚，我相信算是Ubud市中心比較大的泳池。唯獨有點不解的是住客不能帶食物到房間內吃，可能是怕惹昆蟲或是因為他們本身有自己的餐廳吧。整體而言，是不錯的，謝謝他們的款待！

床很舒服，位置很好，只是設施比較老舊，房間也比較老舊，不過保養的還可以，如果有極度潔癖的人不推薦，但地理位置是真的超好，靠近皇宮，服務，老闆都不錯👍

體驗很差，任何東西都不願提供，還不讓外房間裏吃東西，服務員一點笑臉也沒有，感覺欠了他們錢一樣，實際上價格也不便宜

沒熱水、超冷！服務態度超普通。不可能再選這間了！

We stayed at Rouge for two nights during my sister’s birthday week, drawn by its convenient location close to key attractions. The villa’s exterior was aesthetically appealing, and there were about six villas in total. During our stay, we noticed only 1-2 other families, likely due to the off-peak season. The room was clean and comfortable upon arrival. However, we encountered issues in the bathroom, such as black earthworms on the floor and ants and insects drawn by visible holes. Although initially manageable, these problems highlighted maintenance concerns. On the second night, the receptionist surprisingly asked about our check-out time, which was unusual. Later, upon returning to our room, we found that basic housekeeping tasks—washing cups, replenishing water, and cleaning the floor—had not been done. Dead insects had also accumulated due to rain, and calls for assistance went unanswered, as the reception had closed for the night. We left early the next morning, with the security staff performing the room check since no receptionist was present. Overall Impression: While the villa’s design was visually impressive, the service and practicality were severely lacking. Maintenance and customer service need significant improvement to provide a satisfactory guest experience.