Gastnutzer
23. Juli 2024
We spent 8 nights (28.06-06.07) at the ONAYA and were more than impressed. One of the best hotels we‘ve stayed at. I don’t have words to explain how incredible this place is. From start to finish we had the absolute best time. Customer service is 10/10. The whole Team was great throughout the entire stay and made us feel very comfortable. All of them were so nice and courteous. They always had a smile on their faces and asked how we were doing. I can't remember ever being treated so well in a hotel. During our stay we became friends and laughed together so many times. Missing you a lot. The food was also amazing and very delicious. We loved it so much and we have never had such a healthy and great breakfast anywhere in Bali. Everything is freshly prepared and tastes incredibly good. Amazing! Monk Bowl forever! :) The free shuttle service is such a nice idea. It was very pleasant and totally helpful for us. You can easily communicate via a WhatsApp group with the team and request at any time whether you can be taken to location x… We still have a little suggestion for improvement: 1) More storage area, like a small dresser or shelves would be helpful. 2) Always clean the open shower area. It is a nice idea to take a shower with a open roof, but especially when it rains, all things from above come down in your shower cubicle or at the shower faucet. Maybe the open area could be not right above the shower. The whole ONAYA-team is what made our stay unforgettable - they treat you like family and will do anything for you. Our trip ended with me crying because I was so sad to leave these amazing people and this gorgeous place. Dear ONAYA Team, we will definitely come back and are so sad to be back in Germany. It was awesome! Thank you so much ONAYA - You ALL were doing a really great job. Missing you!
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