Hotels mit Balkonen in Antigua Guatemala

Excelente!!!

Ausgezeichnetes Hotel! Es war sauber und geräumig und großartig Preis! Nichts schief gegangen während meines Aufenthalts!

Dieser Ort ist wirklich wunderschön, das Personal ist sehr freundlich und sorgfältig und der kleine Hof ist charmant und schön. Sie servieren Frühstück (normalerweise im Preis der Unterkunft enthalten), das wirklich frisch und lecker mit Eiern, Bönen, Obst, Salsa usw. ist. Sie servieren Kaffee und haben filterte Wasser, die reichhaltig verfügbar ist. Die Aussichten aus den Zimmern sind ziemlich schön und das Personal ist wieder sehr sorgfältig. Ich nahm eine solo-Wanderung nach Acatanengo und das Personal war besorgt über mich (da es sehr ungewöhnlich ist, die Wanderung unguidiert in einem einzigen Tag zu machen). Sie kamen mir aus, um sicherzustellen, dass ich ok war und ich dachte, das war über den großen Service. Im Allgemeinen würde ich hier nochmal bleiben und würde HIGHly empfehlen

I had a great experience at Why Not. I arrived at 8am from El Salvador on little sleep. Andrés checked if my room was available and let me pass early to rest. The rooms are great for the price. Very reasonable. Beautiful terrace with views of all the volcanos. Andrés and Sofia were very helpful throughout my stay. They always assisted and made me feel welcomed. Very central location at an excellent price. --------- Tuve una gran experiencia en Why Not. Llegué a las 8 am desde El Salvador durmiendo poco. Andrés revisó si mi habitación estaba disponible y me dejó pasar temprano para descansar. Las habitaciones son geniales por el precio. Muy razonable. Hermosa terraza con vistas a todos los volcanes. Andrés y Sofía fueron de gran ayuda durante mi estancia. Siempre me ayudaron y me hicieron sentir bienvenido. Ubicación muy céntrica a un precio excelente.

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.