City Park Hotel

Хороший отель, останавливались на одну ночь, расположен недалеко от площади фонтанов и Старого города. В этом же доме имеется магазин. Комната оказалась не очень большой, на одну ночь нормально. Ванная комната просторная, но какая-то несовременная, собственно, как и стиль комнаты, хотелось бы чего-то более модного что ли. Завтраки неплохие, есть из чего выбрать. Немного странно, что не все сотрудники в отеле говорят по-русски, хотя весь город на нем говорит.

The receptionist is absolutely rude and unprofessional.  He canceled our booking without our confirmation and ignored our calls and messages. He demanded a cash payment and said, “If you want to stay, stay; otherwise, leave." We also requested to speak with the manager but the receptionist did not allow us to. Unless you're looking for an overpriced room with a side of frustration, I strongly advise looking elsewhere. There are other hotels in the area that can offer a much better experience with professional staff and comfortable accommodations.

I do not recommend staying at this hotel. We booked a room for three (!) months in advance and made an advance payment. And on the day of check-in, we found out that our reservation was canceled due to overbooking. We had to look for another place to stay in a hurry.

(M) friend and I (F) checked in, room 313. We booked 2 single beds, but said if we could get in to the room early (1pm) we would share. Room had 2 separate bedroooms and a lounge. While out, my half unpacked bag was moved into my friends room. Wallet, day pack etc still in lounge area and strangers were in 2nd bedroom. No warning at all that we were to be sharing a room with strangers. Disgusted, hoping not been robbed and feeling pretty violated.

This hotel really needs to work on its manners and professionalism. My parents had quite a rough time during their check-out experience there. They arrived in Baku early in the morning, and knowing that the official check-in time is 2 PM, we reached out to the hotel's reception via WhatsApp to ask if it was possible to have an early check-in. They reassured us that this wouldn't be a problem and promised to arrange the room by 7 AM. So, my parents got to the hotel and were initially assigned a smaller room. Later, they were upgraded to a bigger one. However, the real trouble came during the check-out process when they had to deal with Mr. Salim. He was extremely rude and seemed to have forgotten basic courtesy, especially when dealing with elderly guests. To our surprise, he insisted on charging 140 manat because they had an early check-in. We showed him the WhatsApp message, clearly stating our early check-in request, with the hotel's assurance that it wasn't inconvenient. The fact that they didn't inform us about the charges beforehand and then suddenly sprung it on us during check-out felt like harassment. This whole ordeal really put a damper on what could have been a pleasant trip. The hotel itself was decent with good rooms, but it's evident that their staff needs to learn manners.

This hotel provides a comfortable room and a good breakfast within an easy walk of Fountains square and the old city. It is also next to an excellent supermarket. The reception area is tiny. If you are looking for any other facilities look elsewhere but we found it perfectly adequate.