Eurostars Santa Luzia

Hotel com excelente localização. Bom pequeno almoço, variado e com produtos de qualidade. Boas áreas sociais (esplanada, piscina exterior, etc). Quartos precisam de uma reforma. Cama desconfortável, cortinas estradas, torneiras oxidadas, entre outros. Em geral, foi uma estadia agradável !

Keith Khoshaba il y a 2 mois sur Google I have had the chance to stay in this hotel on three different occasions now and if at first I was conquered.. things took a very different turn this time. The front desk is not very kind nor helpful when it comes to solving booking problems. Our travel agency sent card details as usual to any hotel and they tried charging our cards everyday instead of once at the very end.. very odd that.. bringing us up to the point where because of this they invalidated our cards. So the hotel staff found nothing better but to lock us out of our rooms and demanding we pay the entire stay on the spot even though it wasn't our last day.. On top of that thensituation was very poorly held by the staff. I've worked for a few years with some of the best Palaces in Paris and I found their attitude just scandalous. No effort was made to attempt to makes amends for the hiccup that we had to bear. On top of that when we arrived one of my colleagues room would not open and several times the staff had to go back and forth from the front desk to his room withndifferent tools instead of just changing him to a different room that actually worked. Then he found out he had absolutely no hot water so it was not possible for him to take a shower that day.. not very good. On another hand, the service staff in the restaurant the spa and the terrasse were very accommodating and kind! For a 4 star hotel I expect better.

Clean, spacious hotel with a great outdoor pool on the roof. Staff very friendly and efficient. Nearby car park is 10 euros for 24 hours, which is the only parking option (there is only space for 4 cars at the hotel outside).