We stayed at Avila Village Inn the week between Christmas and New Years. So this is a late but rightly deserved review. I can't say enough about the service and quality of the rooms, staff and property. 5 Star Review from our family. All staff from everyone who was at the front desk to our housekeeping staff was superb. I am writing this review for an above and beyond thing that the Front Desk clerk, Tommy, did. And I want him to be recognized: This was a last minute vacation scheduled for my little family (myself, husband and our 2 year old daughter). Daycare was closed for 2 weeks so what the heck, let's go to the Central Coast, a place we love so much. My husband is an alumni of Cal Poly SLO so he was itching for a visit. If anyone has kids or has close relationships with children, you know that something if they lose something coveted, all hell will break loose. My daughter just got a new Moana blanket from her aunt and loved it. She walks around the house with it, plays with it, bundles her dolls in it, etc. We decided it's a small and thin enough blanket, lets bring it with us on this trip to make things easier. On our last night there, we could not locate the blanket, but kiddo fell asleep easy enough, I figured I would find it the next morning while we packed up to leave. We searched everywhere in the room, the closets, the balcony, the swimming pool, out car - Nothing. Well, in our last ditch effort when we were checking out and said thank you to the staff, we asked about the blanket just in case. They looked at lost and found and didn't see anything. So we had a sad 2 year old that we were strapping into the carseat to head home. Just as we were about to back out of the parking stall to leave, Tommy comes running for us and sees us in our truck, waves us down - With the Blanket in hand!! As soon as we walked out, he happened to check with room service just in case. And they looked and they found it! It must have got wrapped up in the sheets when room service cleaned out room. We were so thankful for him just checking for us but us parents were the most thankful as we didn't have to hear the crying and whining about losing the blanket then having to replace it. So thank you Tommy for going above and beyond!! We appreciate you!
Ausgezeichnet
100 Bewertungen