Hotel de l'Horloge Avignon

Ich habe zwei Nächte in diesem Hotel verbracht und es hat mir im Großen und Ganzen gefallen. Vorteile: Tolle Lage direkt neben ein paar Plätzen mit einer großen Auswahl an Restaurants. Sauberes Zimmer mit riesigem Fenster, sehr schön zum Fotografieren. Nachteile: Die Rezeption war kaum hilfreich und beantwortete keine Fragen, sondern kümmerte sich nur um den Check-in-Check-out-Prozess. Der Parkplatzrabatt hat nicht funktioniert

One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour. The front desk and house keeping staff was always smiling, pleasant, and willing to help. The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub! The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables. Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel. Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office. The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online. The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️

我最近在阿維尼翁戲劇節期間入住了洛爾洛奇酒店，對這次體驗感到非常滿意。酒店位於市中心，靠近許多主要景點和節日活動場地，地理位置非常便利。 優點： 合理的價格： 在戲劇節期間，酒店的價格依然非常合理。這一點非常難得，讓我們能夠在節日期間享受高質量的住宿而不必擔心過高的費用。 位置優越： 酒店位於阿維尼翁的中心地帶，步行即可到達許多主要景點和戲劇節的各個活動場所。出行特別方便，節省了大量時間和交通費用。 舒適的客房： 酒店的客房非常舒適，佈置温馨，設施齊全。床鋪特別舒適，房間的清潔度也非常高，確保了一個良好的住宿體驗。 友好的服務： 酒店工作人員非常友好且樂於助人，從入住到退房的整個過程都非常順利。特別是在戲劇節期間，前台工作人員提供了很多有用的訊息和建議。 美味的早餐： 酒店提供的早餐種類豐富，品質優良。無論是法式麪包、奶酪還是新鮮的水果，都讓人食慾大增，是開始一天的完美選擇。