Definitely not what we paid for. We have just returned from the 3 day New Year Family Package which was precious family time we always enjoy. But the package and the resort was frankly shambolic, and heartbreakingly disappointing for the adults and the kids. We had been looking forward to the trip as we had been there 5 years ago. We booked this trip well in advance and had fully discussed the details of the package with the sales staff (Karen) before paying nearly £3000, it sounded fantastic. We received an email setting out the package, menus, entertainments and event details. However on arrival it was clear the hotel and the complex had significantly deteriorated, it looked old and rundown, carpark and roads were dangerous with potholes, poor lighting and very poor signage, and no gritting carried out when it snowed. The building we were allocated was the Aviemore family wing, it was awful, we were on the 3rd floor the lift was out of order, it smelled damp and looked old and dirty. The bar was closed 2 nights out of the 3, breakfast was served in the bar area and was basic. We had specifically requested not to be allocated this block. We were told there was nothing they could do to change this. Our rooms were basic and in much need of refurbishment. The family Hogmanay party upstairs in the Peregrine Suite was very disappointing, the room was far too small for the amount of people. Kids queuing across the dance floor for a Buffett that was poor quality and cold taking over two hours to serve, killing any chance of dancing. The adults menu had been advertised as a full Buffett but was a very poor set menu that did not consider any dietary needs and certainly not what we had paid for. The entertainment was very much aimed at the kids, and did not create a party vibe for the for the adults, it felt a poor second best to the excellent entertainment from the Red Hot Chilly Pipers in the downstairs party. It was very disappointing that the band and compare were unable to coordinate the brining in of the bells and the new year and this important moment was lost! The fireworks display was excellent and we very much enjoyed that. The other two evening meals in the Aspen and Italian restaurants were okay but again set menus, not what we expected. Swimming pool was fun, but towels were threadbare, floors were very dirty, ladies showers were freezing, changing rooms were inappropriately mixed use. As a family party of 4 adults and 2 kids this was a great opportunity that we made the most of but feel very disappointed and let down by Macdonald Aviemore Resort!
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