Homewood Suites by Hilton Hotels in Austintown Township

Der Manager in der dienst heute war absolut hartlos und brutal. Sie versucht nicht mit mir zu arbeiten, und wird mir nicht einmal einen Schlüssel geben. Um in mein Zimmer zurückzukommen, wenn ich gehen musste, um das Geld zu bekommen.

I will start with the only positive thing about our stay at this hotel, and it is that the staff were very pleasant and helpful. Also, the desk chair in the room had arms which is excellent for assisting mobility-impaired people to rise out of it. Now to the reason of the poor rating I gave this hotel; while it is an older hotel, maintenance issues apparently have been neglected. 1) There was a very musty odor throughout the place; in the lobby, the hallway, and in our room. 2) While our room was generally clean, there was a napkin and a part of an opened sugar packet left on the floor of the room. 3) The toilet paper holder had fallen off the wall and broke. 4) The toilet seat was loose and wobbly (not good in a handicapped room). 5) The smoke detector in the ceiling was missing the casing and wires were just hanging down from the ceiling. While this is a non-smoking hotel and we are not smokers, it was a bit disconcerting to see the wires hanging down. 6) There was an electrical outlet near one side of the bed that was out from the wall, exposing the wires. If a small child was in this room, this would be a enormous safety concern. 7) Our room was a mobility-accessible room but had a tub-shower, so my husband couldn't use the shower. I realize that this combination is ADA compliant as long as it has grab bars and a seat; however, I found the tub floor to be slippery and with no grab bars outside the shower, difficult to use. 8) Also regarding accessibility for mobility-impaired guests, there was a large easy chair blocking the access between the bathroom and the bed. My husband could not navigate past this chair until I moved it. It was rather heavy for me to move, but I did. The room itself was quite small so did not need such a large easy chair in it. 9) The only elevator in the hotel broke late in the evening and the hotel couldn't get anyone to try and fix it until later the following morning. We were on the third floor and my husband could not maneuver down the stairs by himself. Happily, two employees came and helped him down all the way to the lobby. They offered to help me with the luggage also; I was to just call the front desk when ready. However, when I called, no one answered, so after about 30 rings, I lugged our things down the three flights by myself. Not easy for a 78 year old woman.

I never stepped foot into my room nor received a refund. Highly angry.

-not a great cooling system: noisy, seemed inefficient -Room shabby: 2 corners of lighted bathroom mirror chipped, one of three lights above sink missing -2 holes (cigarette burns?) at top of top sheet! -In the a.m. key card didn't work (& I was on 3rd floor with no elevator) -tell the city & county administrators that when taxes/fees reach 15.5% they are telling visitors they don’t really care about attracting patrons

We just stayed at this property for 2 nights. We were put in a room on the second floor, because there weren’t any available on the first floor. But, the parking lot was consistently empty. The noise, all day, all night was stupid! Housekeeping (a.k.a. the owners), started cleaning, knocking on doors, at 7am! Stupid! The room…where do I begin. The bathtub was disgusting, we were in town to attend an event, so I had to take a shower. Joke was on me. If you wanted hot water, it came out in a dribble. I took a very fast cold shower. Then I went to use the hair dryer. Jokes on me again! Didn’t work. No one at the desk to help. The furniture is sad and outdated. Very uncomfortable. But here’s the biggest deal.. when I checked in, I had to “initial” all these mandates… —- no smoking, if caught, $200 fine —-no candles, if caught, $20 fine —-no pets, if caught…blah, blah, blah… I think we should bring our own mandates that the business should initial. ——if room is dirty, the room is free ——if things are not working, the room is free ——if you are not fully satisfied, the room is free. Just do yourself a favor, don’t stay here.

Stay with us at our Award Winning Holiday Inn Express & Suites Youngstown West! Exceptional service and impressive amenities are what makes this IHG Torchbearer Award winning hotel a perfect stop on your travels to the Mahoning Valley. With the most convenient location in Youngstown, business and leisure travelers alike will enjoy close proximity to I-76, I-80, I-680 and the OH/PA Turnpike. Business travelers enjoy short commutes to esteemed businesses such as Lordstown Motors, Lordstown Energy Center, Vallourec, & AT&T. With 1150 sq ft of event space able to accommodate 70 people, audio/visual equipment and a world-class staff, we have all you need to host your next banquet or business meeting. Leisure travelers can also enjoy the many attractions the Mahoning Valley has to offer. Whether visiting family at YSU, events at the Covelli Center, or trying your luck at the newly built Hollywood Gaming Racino, there is no shortage of things to do. Guests will enjoy the option of having two shopping districts, the Eastwood Mall & Southern Park Mall, as well as a phenomenal selection of restaurants. At the Holiday Inn Express Youngstown West we are committed to ensuring 100% guest satisfaction, and go the extra mile to earn it. From the moment our guests walk in, we want them to feel at home. From the free Wi-Fi, Fitness Center, indoor heated pool & whirlpool, to a sundry shop for those items you forgot. We look forward to having you stay with us!

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We have a great location in the heart of the Mahoning Valley just off Interstate 80 in Youngstown. We are situated near major companies and venues such as Lordstown Motors, Ultium Cells, Foxconn, Mill Creek Metroparks, Youngstown State University AND numerous entertainment venues including Hollywood Gaming Racetrack, Covelli Center, and more! We are always ready to welcome you with amenities like thoughtfully designed guest rooms and suites that allow you to work and relax, free WiFi throughout the hotel and fitness facilities that include a pool and exercise room. You will find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump start your day with our free breakfast, now with more hot choices, like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. Whether you are traveling for business or pleasure, our staff is dedicated to providing you with ultimate level of service, comfort and cleanliness.