Holiday Inn Express & Suites Austin NW - Four Points

總體來説性價比一般，房間沒有拖鞋和牙刷牙膏，去問了前台，衹有簡陋的一次性牙刷牙膏，也沒有飲用水，早餐一般，種類較少，九百多一晚不如住邊上的hayyt place了

There were dirty rugs in the lobby and first floor. The beds were uncomfortable but the staff was wonderful. The breakfast delightful and the hot tub a plus.

room service food was very good. hotel shuttles to airport where very nice. it was a good place to stay after our stressful airport day of our flight getting delayed 24 hours.

Bad experience with money taken from our room by housekeeping on our first day. Told front desk they said they would look into it. On the day we checked out the front desk told me they asked housekeeping and they told them they didn't take any money and that he believed his staff, pretty much called me a liar and said we had to have misplacedthe money. On the second day they had kids and other people not in uniform helping clean the rooms so really how would they know who really was in the room. Would not recommend due to can't trust staff in room.

Good. Financially inept. Stay was great. Pajeet at the front desk was very helpful, he should get a raise. Only problem is the 100 dollar hold for 5 to 7 business days. The turned around should be much quicker if using debit card. Some of us don't use credit cards, and that is straining and unacceptable for 5 to 7 business days to get refunded 100 dollars.