Homewood Suites by Hilton Austin - South/Airport

Stayed for a couple of nights whilst in Austin. Hotel is 15minutes drive from downtown and has free parking, it is in a quietish area of town so peaceful at night. It was also handy to get to boat dock for our Bat Night cruise. Room was a 2bed 1 bedroom suite, spacious, well stocked with cooking implements and dinnerware. Was greeted nicely on check-in & Diamond statues recognised, offered information re breakfast etc. It is a good base to get to all the downtown attractions such as State Capitol & LBJ Library

The experience was not good at all (10-7-24 thru 10-11-24). The elevators were in & out of service the first couple of days when my company checked in. It was very inconvenient. People had to walk up to 5 flights of stairs to get to their rooms with their luggage. I couldn't get to my room a couple of times during the day & evening for a few hours due to them putting down a floor in the elevators. Both towers had the same issue. I was unable to walk the stairs which left me to stay in the lobby or someone else's room until it was available on the south tower. One of the desk clerks did offer to walk the steps and grab my lunch for me, but I told him that was ok. I don’t know his name. He was a tall gentleman. I don't understand why you would work on elevators during the day when you have a full hotel and there's only one elevator that goes up on each side. My company spent a lot of money. We had at least 25 rooms if not more. We were very dissatisfied. I went down for breakfast on the 11th @ 9:20 and the breakfast area had been shut down. I thought breakfast ends @ 9:30 during the week. I asked the worker if it was too late and she just smiled and she just kept shutting down. So I was not able to get breakfast before my 3:00 flight.

We booked a 5 night stay in a king one-bedroom suite. Diamond status is not recognized at Homewood Suites. - Hotel is outdated, with old TV's (no streaming) - Friendly front desk staff. They we were short-staffed around the holidays so the GM is running the front desk. - Room smelled a little muggy, but was clean We weren't in the room a lot as we were visiting family, so it was fine for our stay.

Great location, very well lit and right off highway. Front desk personal (sorry didnt get names) were very friendly and accommodating. Rooms were clean and spacious. We were only in town for a couple days but the rooms had kitchenettes and were fully equipped, had we stayed longer that would have come in handy. Overall it was a great experiece.

I was moved to a second room after feces was stuck to my toilet from another guest, the second room had 3 cockroaches run out from the pillow the second I sat down for the first time. Front desk offered to help clean but I insisted it was not her responsibility.

After about 12 stays, we boycotted this hotel for the past 8 years due to incredible rudeness from staff in the past. We decided to give it one last try, and were very pleasantly surprised this time. For an older property, everything is very well maintained and staff were all very courteous and professional.