Château d'Augerville Golf & Spa Resort

Rooms are ok. The breakfast was disappointing. The SPA is the best value for the price. There is no place to walk as there are restrictions everywhere because of the golf courses.

Nice getaway from the fast paced environment of the city. Hotel is so charming and surrounded by calmness and nature. We also enjoyed the restaurant very much

I booked a suite for 3 people and had to sleep on the worst sofa bed ever, you could feel every metal rod and the toilet flushed continuously through the night. 2 days after complaining to hotel staff and I have still not heard from the hotel back. The restaurant staff were under trained although the girls at least were friendly, the maitre you could have slapped. I booked for 3 people and he kept on badgering me for not booking for 3, it was the last straw.

Terrible experience at this property! We booked a 3 night stay and only stayed one night since this was absolutely not what we had expected for a supposedly 5 star experience. This was supposed to be a relaxing trip with my mother and it turned out to be a disaster. By reading the reviews I see that others fell in the same trap as us. We were sold a stay at a Château and ended up in what might have been prior the maid quarters in a tiny and dirty room (photos included) 300 meters from the chateau. The manager there Lucie (who happens to also be the daughter of the owner) only cares about the groups that stay there and gives the worst rooms to the individual travelers. When we shared our concerns to her, she did not give a crap about concerns and was absolutely rude to us! Not professional with an arrogant attitude and she totally looked down on us. I stayed in many 5 star properties in my life as an executive traveling the world but this one is a total rip-off! There is not even a coffee machine in the room. They give you a tea kettle to make your coffee… and the cheapest of all they give you one tiny carton water per room (which would not even be enough for one person) and don’t replenish it when the room is cleaned. The restaurant manager on the other hand Kevin and Night Shift associate Mounir were absolutely kind to us so in a sea of disappointment we were grateful to have met them!

Rude staff/hotel workers, Restaurant doesn’t have fresh food product. (meat is disgusting and oxidated) We’ve got a chamber for the lower price but we paid for superior, answer was that they dont have any free room more. Rooms are not clean and bad maintained. This is one of biggest bad experience in my life.

STAY AWAY FROM THIS PROPERTY AT ANY COST! Long story short: the place is far off from five-star hotel experience! Let me expand a little. Two families arrived to stay at Chateau d’Augerville, thinking about a wonderful weekend spent there. When we came to the reception the first impression was a strange and unwelcome atmosphere welcomed us by the receptionist, who bearly speaks English. He showed us the rooms, and guess what?! The rooms smell felt like we are inside the stable, wall paint ripped off, no fresh air. Additionally, the staff was so arrogant, and not willing to help resolving the issues once we stated all that. The communication was a complete disaster. Funny fact, that they were expecting us to speak French, but not them to speak in English. The most important fact, if you are not staying at the place, because you did not expect all those things mentioned above they will scam and fraud you, taking all your money without issueing a refund, stating that we are wrong about the smell and all the amenities and quality of the room are as decribed!