The Grand by SkyCity

The Grand by SkyCity Bewertungen

The Grand by SkyCity

90 Federal Street, Auckland Central, Auckland, Auckland Region, 1010, New ZealandHoteldetails anzeigen
The Grand by SkyCity
The Grand by SkyCityThe Grand by SkyCityThe Grand by SkyCity
Verfügbare Zimmer für deine Reisedaten suchen
Preisgarantie
1 Nacht

Gästebewertungen

9.2/10
Großartig
233 Bewertungen
Verifizierte Bewertungen
Lage9.5
Ausstattung9.0
Service9.0
Sauberkeit9.3
Filtern nach:
Sortieren nach:
Alle Bewertungen(233)
Positive Bewertungen(223)
Bewertungen mit Fotos/Video(56)
Verkehrsgünstig gelegen(20)
Günstig für Shopping(13)
Nahe am Flughafen gelegen(10)
Köstliches Frühstück(9)
Nettes Dekor(7)
Großartiger Ausblick(6)
Großartiger Pool(6)
Große Zimmer(5)
Negative Bewertungen(10)
Ray_Toowoomba
Premier Doppelzimmer
Aufenthalt im Febr. 2025
Business
19 Bewertungen
9.5/10
Wunderbar
Gepostet am 7. März 2025
Great as usual Reliable convient The 2 restaurants are great at the lobby
Übersetzen
Antwort der Unterkunft: Dear Ray, Thank you for your wonderful review! We're delighted to hear that you had another great stay with us and found our hotel reliable and convenient. It's fantastic to know that you enjoyed the two restaurants in the lobby.We look forward to welcoming you back for another excellent stay!Kind Regards,Lily - Guest Service Representative
Jia
Grand-Deluxe-Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Pärchen
3 Bewertungen
2.5/10
Gepostet am 27. Dez. 2024
If you booked this hotel maybe cancel as soon as possible, otherwise, you will have a bad experience with it! I already ruined my holiday, booked 3 times all bad experiences! Including extra charges you no reason, even you have to remind their teams! But still charge! They just like to use your credit card to pay everything if you don’t check! bathroom has hair and broken bed. Reception attitude rude ! I think everyone complaining! All sorts of things happened ! Even you have ask for Manager give you a solution they just keep ignore and not get back to you! What a rubbish 5 star hotel, not even worth for 2 star!
Übersetzen
Gastnutzer
Premier Doppelzimmer
Aufenthalt im Jan. 2025
Pärchen
1 Bewertungen
10.0/10
Hervorragend
Gepostet am 15. Febr. 2025
Came for Valentines and thoroughly enjoyed our time. Thank you to all the staff who worked so hard
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful time celebrating Valentine's Day with us. Our staff truly appreciates your recognition of their hard work. We look forward to welcoming you back soon!Kind Regards, Lily - Guest Service Representative
Gastnutzer
Premier Doppelzimmer
Aufenthalt im Nov. 2024
Pärchen
4 Bewertungen
9.0/10
Großartig
Gepostet am 2. Febr. 2025
Great spot of shopping, eating and attractions. Nice facilities and room was lovely. Good service
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed the shopping, dining, and attractions in our area. It's wonderful to know that you found our facilities nice, your room lovely, and our service good. We truly appreciate your kind words and look forward to welcoming you back for another great stay!Kind Regards,Lily - Guest Service Representative
Chin Meng
Premiumzimmer mit 2 Einzelbetten
Aufenthalt im Okt. 2024
Familie
14 Bewertungen
10.0/10
Hervorragend
Gepostet am 2. Dez. 2024
I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.
Übersetzen
Antwort der Unterkunft: Dear Chin Meng,Thank you for your review. We are delighted to hear that you enjoyed your stay and that you would consider returning to stay with us again.Our hotel is ideally located in the heart of Auckland, connected to the Sky Tower and Casino. We are glad to hear that you found our location convenient.Thank you once again for choosing to stay with us. We look forward to welcoming you back to our hotel in the near future.Kind regards,Lily Le Guest Service Representative
Gastnutzer
Barrierefreis Premium-Zimmer (Queensize-Bett)
Aufenthalt im Apr. 2024
Pärchen
2 Bewertungen
10.0/10
Hervorragend
Gepostet am 12. Mai 2024
Awesome experience always in this luxury hotel. Oozing opulence and attention to detail faultless. The beds super comfy and ticks all the boxes. Highly recommend this Hotel to travelers
Übersetzen
Antwort der Unterkunft: Thank you for your positive feedback, and the photos are looking absolutely phenomenal. We appreciate your kind words, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
CDT11336
Premier Doppelzimmer
Aufenthalt im Febr. 2024
Single
6 Bewertungen
9.0/10
Großartig
Gepostet am 28. März 2024
A memorable and tranquil brief stop in the city of sails. People are friendly, weather’s nice. What’s there not to like about Auckland?
Übersetzen
Antwort der Unterkunft: Dear CDT11336, Thank you for your positive feedback. Well said! What is there not to like about Auckland? We hope you had an amazing stay, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela
Anonymer Benutzer
Barrierefreis Premium-Zimmer (Queensize-Bett)
Aufenthalt im Febr. 2024
Business
14 Bewertungen
8.0/10
Sehr gut
Gepostet am 19. März 2024
Busy hotel and a base hotel for China aircrew. Room size is decent and bed is comfortable. Daily housekeeping seemed to be a little slow probably because of high occupancy. Nice restaurants within the hotel. It be good if they can vary the breakfast spread, spread is the same everyday during my stay. Filtered coffee offered at breakfast. If you want something else like flat white, extra charges apply and extra charge for milk.
Übersetzen
Antwort der Unterkunft: Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us. Your feedback regarding breakfast is duly noted. We will ensure that this feedback is shared with the respective department to facilitate our continuous learning and improvement of our services to satisfy all guests. We hope to welcome you back to our hotel in the near future! Take care.Kind regards, Angela
Eena
Premier Doppelzimmer
Aufenthalt im Juli 2024
Pärchen
7 Bewertungen
10.0/10
Hervorragend
Gepostet am 15. Nov. 2024
It was amazing experiences. The room was very clean and the service was good. All the staffs were very kind and nice.
Übersetzen
Antwort der Unterkunft: Dear Eena, Thank you for sharing your wonderful experience! We're delighted to hear that you found the room very clean and the service good. It's especially gratifying to know that our staff were kind and nice. We look forward to welcoming you back soon!Kind Regards,Lily Le Guest Service Representative
Anonymer Benutzer
Grand-Deluxe-Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2024
Pärchen
1 Bewertungen
10.0/10
Hervorragend
Gepostet am 23. Juni 2024
Incredible service from beginning to end. We were upgraded as it was our anniversary and the room and views were spectacular. Very comfortable bed and great facilities
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for your positive feedback and we look forward to welcoming you back in the future. Kind regards, Taylor Guest Relations Executive
Gastnutzer
Premiumzimmer mit 2 Einzelbetten
Aufenthalt im Mai 2024
Familie
1 Bewertungen
8.5/10
Sehr gut
Gepostet am 17. Juni 2024
I like the place and by the name itself it’s already a very clean and stylish as well as first class. But, unfortunately when we came to the hotel our rooms not ready yet and we have to wait for more than an hour. We booked the hotel for a long time and we checked in late but the hotel personnel did not inform us beforehand that our rooms not yet ready which is really inconvenient. The other thing my son complained about is that there ‘s no microwave where we can heat the baby food or milk. We’ve been to other hotels before and microwave’s included in the rooms. Probably it’s our negligence too for not checking before booking the rooms. But hope in the future we expect that if we book the rooms before hand at least the staff will inform us if it’s not yet ready so we can plan ahead and not rush to check in.
Übersetzen
Antwort der Unterkunft: Dear guest,Thank you for your valued feedback - if you could please reach out to me directly via my email address - taylor.coleman@skycity.co.nz. I will be happy to look into this further for you. Kind regards,Taylor Guest Relations Executive
Dmcc
Premier Doppelzimmer
Aufenthalt im Sept. 2023
Pärchen
12 Bewertungen
10.0/10
Hervorragend
Gepostet am 17. Okt. 2023
Great stay at the grand in Auckland. Ideal location and superb spa. Highly recommend for a quick trip to yeh city.
Übersetzen
Antwort der Unterkunft: Thank you for your positive review and we appreciate your time leaving valuable feedback for my team. We will continuously deliver our best service to our guests and we hope to welcome you back in the future. Kind regards, Angela
Gastnutzer
Premium-Deluxe-Suite (Queensize-Bett)
Aufenthalt im Mai 2024
Familie
3 Bewertungen
8.0/10
Sehr gut
Gepostet am 3. Juni 2024
The suite is lovely and clean. Although room wasn’t very sound proof
Übersetzen
Antwort der Unterkunft: Thank you for your review, and we are pleased to hear that you have enjoyed your stay. We aim to provide comfort and clean rooms to guest, and we are delighted to hear that you were able to experience the best of it. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
Gastnutzer
Premier Doppelzimmer
Aufenthalt im Juli 2024
Pärchen
1 Bewertungen
10.0/10
Hervorragend
Gepostet am 10. Aug. 2024
Great accomodation; great location; great service!
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are pleased to hear you enjoyed your stay and we hope to welcome you back soon.Kind regards,TaylorGuest Relations Executive
Gastnutzer
Grand Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2024
Familie
1 Bewertungen
10.0/10
Hervorragend
Gepostet am 18. März 2024
Overall stay was amazing. Friendly staff, clean, quick easy check in and out process.
Übersetzen
Antwort der Unterkunft: Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future! Take care. Kind regards,Angela