La Quinta Inn by Wyndham Auburn Worcester

You can tell the hotel is on the older side but it's also evident that work has been made to upgrade it. The breakfast was superb. Way beyond what I was expecting for the kind of hotel it is, with eggs, bacon, sausage etc. After a long day on the road, it was also extremely convenient to be able to select an easy and quick frozen dinner from their little on-site store. The hotel was quiet and warm enough, and the staff very friendly and helpful. Some other guests were adamant about leaving because the hotel housed people who are new to the country. I commend the hotel for taking these newcomers in. I encountered not one issue with anyone, aside from the guest who demanded his money back upon learning of the newcomers staying there.

This is an older property, and the room is dusty from the heat/AC. The outside has some litter, plus an abandoned car in the parking area.

This hotel is now a shelter. DO NOT BOOK AT THIS HOTEL

The front desk staff were very friendly, the breakfast offered above average and the rooms were clean and smelled fresh. My complaint is just the hallways, elevator and facilities in general are in need of updating and cleaning. Some of the guests in room next door were loud and disturbed my sleep but that’s not really the hotels fault.

Two thumbs down My family stayed at this hotel while we visited our son at holy cross. The condition of the hotel itself was poor. The ceiling in our room was significantly damaged, where a portion of it was unfinished with cinder block showing. The bathroom fixtures were outdated and the door to the room let a significant amount of light in. The service from the manager was on excusable. She was rude and discourteous to not only me but to other guests. The response we received was you can just leave I am not sure but I would assume that that type of response is not what is taught in hospitality . I will say the one positive was the breakfast and the breakfast staff the woman overseeing the breakfast ensured that everything was full and clean. She went around and touched base with guests to make sure their needs were met. I would not recommend this hotel to anyone , especially given the poor service from the manager, Kelly.

I spent $200 a night and the first night i have spanish music blasting at 1am. We go down for the continental breakfast and theres a scoop of cold eggs and a half hard bagel left at 845. The one bed was completely uncomfortable and sunk on one side. Ive stayed in hotels all over new england for half this price that were a better experience.