Caesars Hotels in Atlantic City

This was so much better than the other hotel that we went to. The front desk even noticed that it was my birthday when we went there and we asked for pool availability and turns out it’s not gonna be available until 10:30am on the next day, which, we’re gonna be checking out already by 11am. Since the front desk is empathetic enough to offer us a checkout at 12nn, we were able to have a 30min dip in the pool which is so refreshing and we were so grateful even for just a simple gesture.

I gave a 2 star only because of the front desk staff. From check in, they weren’t very friendly after we declined to upgrade our room. Our toilet paper holder fell off the wall so we told them as we were leaving for dinner and that they were more than welcome to enter the room while we were out. 3 hours later when we got back, they still hadn’t come. Not a big deal, it’s just a toilet paper holder. Then the people in the room next to us were screaming and having a party when we were trying to go to bed. I was over it by then so went back to the front office because no one came earlier and now I have a party going on. I asked if we could just move rooms, I was over it. They said only if I wanted to upgrade to a different room or downgrade to the other tower. I find it hard to believe that in this big hotel that there was no other room that we could move to without having to pay another $40 to upgrade. It’s a Tuesday night in April, really? It’s a ghost town right now. We’re staying in the Ocean Tower in a King Room. I paid to be in the nicer room in the nicer tower already. So no, we didn’t move rooms, they sent security to tell the people next door to be quiet and they did. Finally someone came up to fix the toilet paper holder but I was in the shower so it’s still sitting on the ground. The lights over our bed came on twice randomly in the middle of the night so that was annoying. Overall, I wouldn’t stay here again based on our experience from that perspective. However, I would be back to visit based on the experiences with every other staff that we crossed. The security officers were all very friendly and always smiling back. Jane, who was the cocktail server in our playing section was so sweet! She was attentive and just overall very nice. The bartender at Hells Kitchen was incredible! She was running all over and never missed a beat! I believe her name was Rosina. She is definitely an asset to your company! We made a point to tell the manager on our way out how awesome she was. Again, he was super polite as well. The gentleman that helped us at the Players Club, again, super friendly. I never write bad reviews because it’s very easy to be negative and write something not so nice. Our experience with the front desk staff, including the manager, would make me not stay here again but otherwise, they have incredible staff and every other aspect of our trip was great.

Ich liebe, wie Hadia auf der Frontbühne immer für mich sorgt und es war so nett von ihr, mich anzurufen und mir zu sagen, dass mein Zimmer bereit war. Es scheint, als hätte Harrah die größten Zimmer aus allen ******s (Waterfront Tower). Es fühlt sich immer wie Luxus. Der einzige Abstand ist, dass es keinen Behinderungszugang von der Garage zum ****** gibt. Wenn Sie in einem Rollstuhl sind, müssen Sie in den Elementen raus gehen, um auf den Frontdesk zu kommen, die ich für schrecklich halte.

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