Bedway Athens Hostel

I have family in Greece and routinely spend a night in Athens every year on my way to visit them, so I have stayed quite a few places in Athens over the years. Unfortunately, the properties I normally stay at were fully booked, and I made a reservation here instead. And unfortunately, I need to give a mininum star review — I would give 0 stars if I could. I had a flight arriving late at night in Athens, and contacted the hostel 2 days ahead of my arrival asking for confirmation that late check-in would be possible, since online it stated that check-in was only until 11pm. I received no response to my email, nor to my numerous phone calls. A day before my arrival, I received a separate email (from a different email address than the one listed as the contact) asking for my arrival time, which would not have been necessary if they had checked the other email. I responded to this with my arrival time, my phone numbers, and again requesting that they confirm that a late check-in would be possible. Again, no response to either my email or to the phone numbers I provided. When my flight was delayed further, I became very worried about arriving at the hostel past 1am and being stranded since I had NO confirmation that I would be able to get inside. I decided to book a different property last-minute with a 24-hour reception, so that I could be sure to have a place to stay and not be stranded on the streets of Athens at 1 in the morning. It was only AFTER I had already arrived (late!) in Athens that the hostel texted me via WhatsApp with the relevant check-in information. I consider this to be completely unacceptable, not only because some guests may not have phones that work in Greece, but also for guests’ peace of mind and planning. The check-in would have been self-service — this is not new to me, but everywhere else I have stayed with self check-in sends the information minimum one day in advance to ensure that travelers have all the information they need in time. I was charged for my stay and my booking through HostelWorld was retroactively canceled as I was a no-show (I went to the other property instead, since I did have confirmation there), meaning that I could not leave a review there. I don’t care about the 25€ I lost, which isn’t a big deal, but I do care about the amount of stress that this ordeal caused me unnecessarily and would strongly warn against staying here.

Great hostel. Modern and with a lot of privacy. Great communication with the staff for check in and check out by whatsapp, super location just one block away from kosmos metro station, tram stop and many bus stop. In 5 minutes you can reach syntagma square. Great price