NYX Esperia Palace Hotel Athens by Leonardo Hotels

Der Service war, wie von Griechen erwartet, ausgezeichnet und hilfsbereit. Die Lage des Hotels ist zentrumsnah und sehr zufriedenstellend. Die Einrichtungen waren gut, allerdings zur Frühstückszeit etwas überfüllt. Am ersten Tag hatten wir ein Problem mit dem Duschwasser. Es lief aus der Tür, wodurch der Badezimmerboden sehr nass wurde. Das Problem wurde jedoch sofort behoben. Wir hatten Mücken im Zimmer, und nachdem wir uns beschwert hatten, stellten sie uns eine Mückenfalle zur Verfügung. Das Problem mit den Mücken ist kritisch, da die Haut meiner Tochter sehr empfindlich ist und jeder Stich zu schlimmen Entzündungen führen kann, was bei ihr genau passiert ist. Am letzten Tag gab es kein heißes Wasser, also musste ich mit lauwarmem Wasser duschen.

Als jemand, der sonst nie Bewertungen schreibt, konnte ich es dieses Mal wirklich nicht ertragen: Ich war mit meinen Eltern und zwei Kindern auf Familienreise. Der Air China-Flug landete um 9 Uhr und kam gegen 11 Uhr im Hotel an. Man sagte mir, ich müsse warten, und ich bekam erst um 15:30 Uhr ein Zimmer. Kein Grund, ich sage nur, dass Sie warten müssen. Die Haltung des Personals an der Rezeption war sehr arrogant und gleichgültig. Das Hotel wurde neu renoviert und es liegt immer noch ein gewisser Geruch in der Luft, daher ist für Reisende mit Kindern Vorsicht geboten. Wir waren in den Zimmern 301, 323 und 319 untergebracht, die nahe an der Straße lagen und mitten in der Nacht sehr laut waren. Die Ausstattung und der Service dieses Hotels sind einer Fünf-Sterne-Bewertung absolut nicht würdig.

Das Hotel ist immer noch in Ordnung! Der Teppich ist etwas alt

Hygiene: sauber Umgebung: Gute Lage, praktisch zum Einkaufen guter Service

Review for NYX Esperia Palace Athens – Luxurious Stay with a Few Caveats We stayed at NYX Esperia Palace Athens for four full days – two couples, each in an Executive Suite with access to the business lounge. The welcome was warm and efficient, and we received our rooms exactly at 3:00 PM, as per hotel policy. The suites were clean, stylish, and well-equipped with amenities such as disposable toothbrushes, shaving kits, loofahs, a hairdryer, and more. One of our suites, located on the 7th floor, even had a partial view of the Acropolis, which was a lovely bonus. The room’s climate, lighting, and curtains were all operated through digital controls, designed to pamper guests — although, in practice, they were not very intuitive and required a bit of trial and error. For instance, turning off the bedside light required getting up and walking to a control panel. The TV included Israeli channels (11, 12, and 13), which we appreciated. Breakfast on the 10th floor was excellent, offering a wide variety of high-quality options, and the waiter service was above average. One of the highlights of our stay was the exceptional care provided by Ilia, the hotel's Public Relations Manager. She guided us almost from the moment we arrived until we left — recommending excellent tavernas, booking taxis, restaurants, and arranging a private guided tour. On our last day, we were also warmly greeted by Dionysia in the lounge — charming and attentive. That said, there were some drawbacks: Reception service was inconsistent – not all staff members were welcoming; some appeared cold or offered forced smiles. The business lounge was disappointing – small, crowded, with modest food and drink offerings and uninspiring seating. It felt more like a repurposed room than a proper lounge. The pools require advance reservation, with no room for spontaneity. Usage hours are segmented (e.g., 1–4 PM or 4–7 PM), and spots after 7 PM are very limited. The rooftop pool area is crowded, and the adjacent restaurant is also open to non-guests. Rooftop restaurant experience: One evening we returned from a night out and hoped to enjoy a drink with a view. Although two front-row tables overlooking the Acropolis were available, we were initially told they were reserved. Minutes later, we were informed we could sit there for a €25 minimum spend per person. The sudden shift from "reserved" to "available for a price" was off-putting — especially as hotel guests staying in suites. The guided tour recommended by the hotel involved nearly 4 hours of driving during a 5-hour trip, leaving us with very little time at each stop. We suggest skipping it. Bottom line: The hotel is modern, very clean, and the suites are luxurious. Service is mostly excellent, particularly thanks to Ilia and Dionysia. However, don't count on spontaneous access to the pool or rooftop restaurant — enjoying those requires planning ahead, much like booking a theater show. If you value well-designed suites and structured experiences, this hotel may be a great fit. If you’re looking for flexibility and full-day pampering from hotel facilities — you might find it a bit limiting.

Wonderful location, friendly staffs