Vacationer242241
3. Juni 2024
I persnally had a terrible experience with the reception and concierge being very rude and unprofessional in their attitude towards the guests during check-in and check-out, They kept on nagging to pay the full room amount prior to our departure which is OK and once we did that and asked for a simple email confirmation several times without success, we even called them several times and no response, and during the check-in we saw them having issues with many guests claiming that they must pay again the full amount as they can't see it reflected in their accounts though many of the guests had the payment confirmation with them ready. This resulted in long queues and problems during the check-in time in addition to a very rude and unprofessional responses from the receptionist. Once we settled this case and entered our room it wasn't clean at all though they mentioned that it was ready and cleaned while the fact is that the toilet was really dirty, pillows seems to be used and not changed, we could see lots of hair on the pillows and bed sheets, Moreover the towels smelled really bad (They helped to change them later on after several complains). The room also seems to be backdated and required renovation (We have a room with a sea view). After the check-out and while heading to the car parking then I was stopped by the concierge asking if I paid and completed the check-out and I answered yes with a yellow smile on my face, and once I placed our luggage in the car then I went back to the reception to pick up my children and prepare to leave then I was stopped again by the concierge asking me again if I paid and did a check-out out or not , few minutes later a 3rd concierge person came in and asked the same question and this time I ignored him followed by a forth time question via the reception asking me the same question as if we are in a jungle or that I should carry a sign stating that I did a check-out and paid and here I exploded and shouted to them asking to show respect and talk in a professional manner, and that you can't keep asking the guests in the reception if you did a checkout and paid the whole time though I completed the checkout some minutes ago and just stayed like 5min in the reception to pick up my children/wife and a quick chat with some friends. Overall, It was a very bad experience and will never ever visit again, many of our friends said exactly the same. It's unfortunate as this hotel used to be great in the past (some years ago), and one of the best in this area but seems there days are gone.
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