Pensión Astigarraga

Appreciated the big rooms, the kitchenette and the cleanliness. The hotel is located in what seems to be an industrial area.

Unjust Charge and Lack of Response from Hotel We stayed at this hotel for 2 nights and were unjustly accused of breaking the TV, resulting in a €600 charge for its replacement. Despite never using the TV and our lack of Spanish language skills, we received no response to our inquiry about the situation. The hotel provided no investigation or proof before directly charging our credit card. Overall, the hotel’s location was convenient, and the rooms were clean and comfortable. However, the customer service was severely lacking. As a frequent traveler who has journeyed around the world, this is the first time something like this has happened to me. We enjoyed some amenities like the on-site restaurant, which had good food. The check-in and check-out processes were smooth. However, this unjust charge and the lack of response from management overshadowed our stay. I attempted to resolve the issue by contacting the hotel multiple times, but the messages were ignored. I advise future guests to be cautious and check everything in the room upon arrival. This experience has been extremely frustrating and unfair, and I cannot recommend this hotel based on my experience.

Looks really dodgy from the outside but our room was lovely, modern and immaculate

Very nice hotel, great to stop by if you’re doing a long trip and need a place to sleep. Otherwise there is nothing nice around.

Great place to stay. Others have mentioned that the hotel is located in an old factory, however the neighbourhood is safe and the service in the hotel is immaculate.There is a nice Tapas-bar in walking sidtance. Highly recommended!

For the price, very good value.