Gastnutzer
3. Februar 2026
My expectations were not met. As soon as I arrived at reception, I was told that the spa would cost an additional 10,000 tenge ($20) for each entrance. Nowhere on the website did it say that there was a charge for this (for my room type). They said that the free spa was available in "business" rooms, but my room was also very good and cost only 1,500 tenge less than a business room ($3). But I couldn't book it because it was occupied. I offered to pay extra for a formal upgrade without moving rooms so that I could use the spa for free, but they told me that this was not possible and that I had to pay. This upset me greatly. On top of all this, the shower in the room worked very poorly. I had to wait 20-25 minutes for hot water. The reception explained to me that this was normal. The room was cleaned very poorly. When I first arrived, there were dark stains in the bathroom of unknown origin (maybe coffee), but during my week-long stay, nothing was cleaned up. The cleaners came WITHOUT KNOCKING. Without warning, which caught me off guard. They even came to clean very late after lunch, even though the reception desk said that the cleaners only work until lunchtime. Because of this, they refused to let me check out later at my request, as my flight was in the evening. I was told that I could check out two hours later, but then another girl abruptly said after my breakfast that no, we can't do that for you.
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