Zur Gewährleistung der Authentizität der angezeigten Bewertungen berechnen wir nicht einfach einen Durchschnitt. Stattdessen berücksichtigen wir sowohl die Glaubwürdigkeit der Bewertung als auch das Datum des Aufenthalts des Gastes zur Ermittlung der endgültigen Bewertung.
Verifizierte Bewertungen
Lage4.5
Ausstattung4.5
Service4.5
Sauberkeit4.5
Filtern nach:
Sortieren nach:
Alle Bewertungen(41)
Positive Bewertungen(34)
Bewertungen mit Fotos/Video(9)
Negative Bewertungen(6)
Marco H
Aufenthalt im März 2024
Pärchen
2.0/5
Gepostet am 7. Apr. 2024
Am Ende unserer wunderschönen Afrika Reise wollten wir noch ein paar Tage am Meer entspannen. Um es kurz zu machen, wir sind mehr als enttäuscht. Diese Unterkunft verdient maximal drei Sterne. Das ganze Hotel ist extrem renovierungsbedürftig. Die Zimmer sind mit den billigsten Materialien ausgestattet. Der Service ist mangelhaft und ohne Herz. Wer gerne gesunde und vitale Gerichte isst, sucht hier vergeblich. Das Spa hat einen wunderschönen Ausblick aber auch hier ist der gesamte Bereich ohne Herz. Keine Musik, kein schöner Duft, keine Kerzen. Stattdessen brummt der Generator am schönsten Entspannungspunkt. Uns ist es ein Rätsel wie dieses Hotel die Marke „Anantara“ trägt. Nicht mal beim Checkout hat sich das Management blicken lassen. Sehr schade! Normalerweise ist es nicht unsere Art, so eine schlechte Bewertung zu schreiben. Vielleicht wird das Management jetzt mal wach und beginnt grundlegend etwas zu ändern. Wir werden sicher nicht wiederkommen. Und können das Hotel auch leider nicht empfehlen.
Gastnutzer
Aufenthalt im Dez. 2022
Anderes
5.0/5
Hervorragend
Gepostet am 31. Jan. 2023
Bazaruto ist sicher eine der besten Locations im indischen Ozean. Das Anantara gibt alles, um diesem außergewöhnlichen Ort gerecht zu werden. Die Anreise sollte ab Flughafen Vilanculos bestenfalls mit dem Helikopter erfolgen. Dann hat man schon am ersten Tag 2-3 Stunden mehr Zeit im Paradies. Der Empfang mit afrikanischer Folklore und Willkommenscocktail fiel außerordentlich herzlich aus. "Butler" Paolo stand schon bereit, um mir vom ersten Moment an einen schönen Aufenthalt zu bereiten. Auch der griechische Hoteldirektor war vor Ort und kümmerte sich auch an den folgenden Tagen um mein Wohlergehen. Beste Voraussetzungen für tolle 5 Tage mit überragenden Erlebnissen: - Fahrt mit der Jacht zum Schorcheln nach Paradise Island (Barbecue möglich) . Viele Fische auch ohne Anfüttern. - Dau-Fahrt in den Sonnenuntergang mit Getränken und Snacks - Private "Ocean Safari" (3 Stunden, 180 US-Dollar, jeder Cent wert) zu Seekühen und Delfinen mit phantastischem Schnorchelerlebnis in wunderschöner Unterwasserwelt - Inseltour mit dem Geländewagen mit tollen Ausblicken auf die kilometerlange Sanddühne und die Landschaft der Insel. Sehr interessant auch, wie die Einwohner leben. - Ritt ins Landesinnere und am Strand - Sehr angenehme Massagen im Wellness-Center des Hotels, das auf einem Berg mit super Aussichten gelegen ist. Insbesondere die Sonnenuntergänge sind an dieser Stelle besonders schön. Daneben kann man das Resort alleine z.B. in seiner perfekten Beach Villa direkt am Ozean oder auch in den öffentlichen Bereichen genießen. Oder einfach nur den langen Sandstrand entlang wandern. Weitere Aktionen wie Hochseefischen, Tauchen, oder Surfen auf der Dühne werden angeboten. In bester Erinnerung wird mir immer die Herzlichkeit des Personals bleiben. Die ganze Truppe vom Zimmermädchen bis zum Ober macht einen klasse Job. Das Essen war sehr gut. Insbesondere der Catch of the day mit einem kühlen Glas Weißwein und Ausblick auf Strand und Meer war "outstanding".
6/8
Gastnutzer
Aufenthalt im Dez. 2022
Anderes
5.0/5
Hervorragend
Gepostet am 31. Jan. 2023
Bazaruto ist sicher eine der besten Locations im indischen Ozean. Das Anantara gibt alles, um diesem außergewöhnlichen Ort gerecht zu werden. Die Anreise sollte bestenfalls mit dem Helikopter erfolgen. Dann hat man schon am ersten Tag 2-3 Stunden mehr im Paradies. Der Empfang mit afrikanischer Folklore und Willkommenscocktail fiel außerordentlich herzlich aus. "Butler" Paolo stand schon bereit, um mir vom ersten Moment an einen schönen Aufenthalt zu bereiten. Auch der griechische Hoteldirektor war vor Ort und kümmerte sich auch an den folgenden Tagen um mein Wohlergehen. Beste Voraussetzungen für tolle 5 Tage mit überragenden Erlebnissen: - Fahrt mit der Jacht zum Schorcheln nach Paradiese Island (Barbeque möglich) . Viele Fische auch ohne Anfüttern. - Dau-Fahrt in den Sonnenuntergang mit Getränken und Snacks - Private "Ocean Safari" (3 Stunden, 180 US-Dollar, jeder Cent wert) zu Seekühen und Delfinen mit phantastischem Schnorchelerlebnis in wunderschöner Unterwasserwelt - Inseltour mit dem Geländewagen mit tollen Ausblicken auf die kilometerlange Sanddühne und die Landschaft der Insel. Sehr interessant auch, wie die 3.800 Einwohner leben. - Ritt ins Landesinnere und am Strand - Sehr angenehme Massagen im Wellness-Center des Hotels, das auf einem Berg mit super Aussichten gelegen ist. Insbesondere die Sonnenuntergänge sind an dieser Stelle besonders schön zu genießen. Daneben kann man das Resort alleine z.B. in seiner perfekten Beach Villa direkt am Ozean oder auch in den öffentlichen Bereichen genießen. Oder einfach nur den langen Sandstrand entlang wandern. Weitere Aktionen wie Hochseefischen, Tauchen, oder Surfen auf der Bühne werden angeboten. In bester Erinnerung wird mir immer die Herzlichkeit des Personals bleiben. Die ganze Truppe vom Zimmermädchen bis zum Ober macht einen klasse Job. Das Essen war sehr gut. Insbesondere der Catch of the day mit einem kühlen Glas Weißwein war "outstanding".
Gastnutzer
Aufenthalt im Okt. 2022
Pärchen
5.0/5
Hervorragend
Gepostet am 22. Nov. 2022
Wir waren in den Flitterwochen auf Bazaruto Island im Anantara Resort. Eine wundervoll Oase die wir so schnell nicht vergessen werden. Sehr gutes und reichhaltiges Essen, herzliche Betreuung, toll Aktivitätsmöglichkeiten, Wundervolle Tier und Pflanzenwelt und eine schöne, gepflegte Unterkunft. Vielen Dank an das Personal für ihren täglichen herzlichen Umgang!
Antwort der Unterkunft: Dear fabi0222, Thank you so much for choosing our beautiful resort to spend your honeymoon and for sharing your experience with the fellow travelers. We are delighted to read your review and your kind words. The resort is perfect for couples that want to enjoy, the nature and isolation. Mozambique it is an amazing country, most of the guests are surprised with the natural beauty. The beach is clean and pristine the most though out the year. Many sea creatures are living and enjoying the beautiful waters of Bazaruto archipelago, I glad you had to opportunity to explore. Great to know that you enjoyed the food and the culinary experience, as well! We are looking forward welcoming you back in the future. If there is anything that I can assist with, please do not hesitate to contact us, it will be a pleasure to assist. Warm regards, Yiannis Kosmas General Manager ykosmas@anantara.com
jloudon01
Aufenthalt im Dez. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 15. Jan. 2025
We took a helicopter from Vilanculas to Bazaruta island, so felt like complete rockstars from the start. Achingly beautiful scenery. We loved our island hideaway and all staff were warm and welcoming. Beautiful fruit basket and bottle of wine welcomed us. Sunset cocktails on the beach are a must. My birthday dinner was very memorable - special table on the beach, amazing seafood buffet, birthday singing and cake to end the magical evening. Another highlight was scuba diving 2 Mile Reef with divemaster Juma - dolphins, turtles, shark and the most beautiful tropical fish. Plus a stop on Pansy Island to look for shells! Finished by the best lunch - prawns and snapper! Fabulous evening entertainment at the club, with a Greek themed buffet rounded off another amazing day in paradise. Thanks again to Haylee at Barefoot Breaks for everything! You made our trip the best!!
Übersetzen
6/19
Antwort der Unterkunft: Good day! Dear Jloudon01 Thank you so much for sharing your incredible experience with us! We're thrilled to hear that your helicopter journey to Bazaruto set the tone for an unforgettable adventure. It sounds like you truly embraced the beauty of the island and made the most of everything it has to offer. We're delighted to know you felt welcomed with the fruit basket and wine and that the sunset cocktails, birthday dinner, and special beach setup made your celebration extra magical. It warms our hearts to hear such wonderful feedback about our team—Juma and your travel agent Haylee, in particular, will be thrilled to know they helped make your trip exceptional. Scuba diving at 2 Mile Reef and your visit to Pansy Island sound like absolute highlights, and we're so pleased you enjoyed the marine life, delicious seafood, and evening entertainment. Your kind words inspire us to continue creating memorable experiences for our guests. Thank you for choosing us for your special trip—we can't wait to welcome you back to paradise someday! Warm regards Marcos Buissa
Anthony S
Aufenthalt im Dez. 2024
Familie
5.0/5
Hervorragend
Gepostet am 8. Jan. 2025
From our initial check-in to every morning and evening at meal times, the team could not do more for you. Their beautiful, warm smiles and excellent hospitality made you feel like you were staying with a relative / family member. The food was out of this world with the chefs surprising us everyday with their talent - were we blown away by the Mozambique seafood or what. Unbelievable - Those prawns - actually the size of Lobsters were ‘next level’ and sumptuously prepared. I was equally surprised on my birthday with a cake and warm Portuguese singing by the fabulous team which was the icing on the cake for me so thank you , thank you and thank you. We will definitely return. I would add they do need to promote the Spa a bit more as it is somewhat feels like an afterthought when asked about and this is where they could make their money.
Übersetzen
Antwort der Unterkunft: Dear Anthony S Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that from your initial check-in to every moment during your stay, our team made you feel like part of the family. It’s heartwarming to know that their warm smiles and genuine hospitality left such a lasting impression. We are delighted that you enjoyed the culinary delights our chefs prepared, especially the Mozambique seafood and those ‘next level’ prawns! Your praise for their talent will undoubtedly inspire them to continue crafting memorable dining experiences. Celebrating your birthday with you was an absolute pleasure, and we’re so glad that the cake and singing added a special touch to your celebration. Moments like these are what we strive for, and it means the world to us that we could make your day extra memorable. We truly value your feedback about the Spa. Your suggestion to promote it more effectively is greatly appreciated, and we’ll look into how we can better highlight this service to enhance our guests’ overall experience. Thank you once again for your kind words and constructive input. It was an honor to host you, and we cannot wait to welcome you back for another exceptional stay! Warm regards Marcos Buissa
laurenbK3034AD
Aufenthalt im Aug. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 28. Sept. 2024
I've read a couple of negative reviews of this place and was a little nervous about going but honestly- I could not find one thing to complain about. The staff are so inviting and friendly- nothing was too much trouble for them. The food was great- there was a decent selection to suit any palate and everything we had was really delicious and packed with flavour. They had a large selection of all- inclusive drinks and the service was great- nothing we ordered was out of stock or unavailable. We stayed in the beach villa and the room was stunning- the view from our deck and beach loungers was postcard perfect. We spent most of our time at the adult pool area and everything there was gorgeous- they even do a sundowner set up on the beach that is spectacular. Honestly, this place is perfect for couples looking to switch off and reconnect with one another. Its an African island resort so if perfect wifi and top of the range Balsamic vinegar (yes, I actually heard people complaining about this) are what's important to you then this may not be the resort for you. The price point was worth every penny spent in my mind- for the view and the private beach loungers alone. There are plenty of free activities to keep you busy- walks along the beach, paddle boarding and kayaking. The dhow cruise (included in the stay) was also really special and worth doing. The sunsets are AMAZING- my poor phone photography skills just couldnt do them justice. We will definitely be going back!
Übersetzen
6/26
thibaut570
Aufenthalt im Sept. 2024
Pärchen
1.0/5
Gepostet am 4. Okt. 2024
Our worries began as soon as we arrived at the airport: a wait of over an hour, a chaotic arrival without any information. Uncomfortable transfer by boat, again with no information and rude staff. Once there, the rooms were 30 years old, hardly anyone spoke English fluently, and the food was not good or even dangerous (the chicken was raw in the middle!!). Activities are overpriced, nothing is included, the gym is dangerous because the equipment is outdated. The store and kids' room are empty, power outages are commonplace, and wifi is very poor. There's no manager, everyone does what they want. They try to trick you by invoicing you many things you didn't do upon check-out, be careful. Go elsewhere, there's a much better place right next door...
Übersetzen
Antwort der Unterkunft: Dear Thibaut570 Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Your concerns regarding the airport wait, boat transfer, room condition, and staff communication are truly concerning, and we take them very seriously. The safety of our guests is our top priority, and we are deeply sorry for the raw chicken and the condition of our gym equipment. Rest assured, we will immediately address these issues with our food and fitness teams to prevent this from happening again. We also regret that our activities, store, kids' room, and wifi did not meet your expectations. We strive to offer a well-rounded experience and will review our pricing, offerings, and maintenance to make sure they align better with guest expectations. We are especially sorry to hear about the check-out process. We never intend to cause any confusion, and we will investigate this matter thoroughly to ensure greater transparency in invoicing moving forward. Your feedback helps us improve, and we will make the necessary adjustments to create a better experience for future guests. We would be grateful for another opportunity to provide you with the exceptional service that we are known for. Warm regards MARCOS BUISSA - Villas Operations Manager
Voyage36484396811
Aufenthalt im Aug. 2024
Pärchen
4.0/5
Sehr gut
Gepostet am 26. Sept. 2024
We celebrated our 25th wedding anniversary at Anantara. The helicopter transfer from Vilanculos airport was a treat and got us to the resort an hour ahead of those who used the speedboat transfer. The beach villa complete with plunge pool ensured we had the best view, the beach close to the villa and the added spoilt to have a pool. Our host Claudio was attentive, well-spoken and knowledgeable. The food was good, decent wine selection and the seafood was nothing short of brilliant. We will definitely be back.
Übersetzen
Gastnutzer
Aufenthalt im Febr. 2025
Anderes
5.0/5
Hervorragend
Gepostet am 23. März 2025
Anantara Bazaruto has a great location in the Bazaruto Island which has dunes, reefs and white sand, together with a really interesting fauna. Anantara has amazing villas, lots of activities and fenomenal service, thank you team for making us feel at home!
Übersetzen
sdkams
Aufenthalt im Juli 2024
Familie
3.0/5
Gepostet am 14. Aug. 2024
During our 10-day stay at Anantara Bazaruto Island Resort starting August 5, 2024, we experienced both the charm and the challenges of this tropical paradise. **Booking Process** The financial handling during the booking process was frustrating. We assumed our holiday was paid for on the Anantara website using American Express (a surcharge applied which was fine to us). However, just a few days before the intended arrival to Anantara, while already on holiday in the South African bush with limited access to mobile connectivity, we were informed that they could not process the American Express payment due to a banking system transition. We were asked to pay by bank transfer with unclear banking details, which were blocked by our bank's fraud department. This took a lot of time and effort to resolve. It would be much simpler if Anantara arranged a PayPal payment option or some other payment terminal which could easily avoid this kind of struggles. **Helicopter transfer and airport handling** The welcome and organisation on the Vilanculo airport by the Anatara staff was friendly and well organized delivering a swift pass through to the helicopter transfer. This helicopter ride over the azur blue ocean is an amazing experience to get to the resort. The pilot very friendly and experienced. **Accommodation and Facilities** The villas, while spacious and offering stunning ocean views, are noticeably outdated. The interior decor feels very old, with in example broken lamps, old useless kitchens as a memory to appartment style units in the past and curtain rails that no longer function properly. This detracted from the overall comfort and luxury we expected from an Anantara brand property. **Resort Infrastructure** The resort features, as a main walking infrastructure to get around, elevated wooden walkways and terraces, which are unfortunately in a state of disrepair. I even fell through one of the planks, and I am not particularly heavy. The lighting installed in these areas is exposed, posing a hazard, especially around the pool with water where children play. Additionally, the available airstrip is completely outdated, the tennis court has cracked and uneven tarmac, the artificial grass football field is half torn and damaged, all the signing is old and unreadable and the asphalt paths throughout the resort are all broken and worn out. A thorough renovation is urgently needed to address these safety concerns and to meet the high standards associated with the Anantara brand. **Staff and Service** Despite the outdated facilities, the staff performed wonders with the limited resources and outdated infrastructure and accommodation available. From housekeeping to the restaurants and reception, everyone was attentive and helpful. Their dedication and friendliness significantly enhanced our stay. **Food and Beverage Experience** Although we generally prefer à la carte dining, the buffets exceeded our expectations. The quality, themes, and variety were
Übersetzen
6/15
Antwort der Unterkunft: dear sdkams Thank you for taking the time to provide detailed feedback regarding your recent stay with trip advisor family. We appreciate your insights and regret the aspects of your experience that did not meet your expectations. We acknowledged the areas of concern you highlighted, including the activities with kids and tennis club which your were particularly desapointed. We are currently working in the Hotel Renovation , which involves several sections such as the two bedrooms villas, the vegetable garden setup where guests will be able to enjoy a better scenery , good environment during cooking class lessons, fresh vegetables from the land to the table. The Nursery, the new snooker room, and up coming the new club naval revamp. Regarding the children playing in the recreation areas of the resort we are very open to all guests has families with kids requests for local experience and to accommodate their requirements we organize soccer tournaments between locals kids and the guests. We are proud of that destination and our resort, and I do believe that Bazaruto is a beautiful island–a natural wonder. We are committed to providing memorable experiences with exceptional service to all our guests. The remarkable experience you had and the comments you shared with us are greatly appreciated and have been shared with the rest of the team. Our entire team would be pleased to welcome you back soon and for another memorable stay at Anantara Bazaruto Island Resort & spa. Warm regards Charles Tandane Resort Manager
Gastnutzer
Aufenthalt im Febr. 2025
Pärchen
5.0/5
Hervorragend
Gepostet am 21. März 2025
The most hotel - our th visit. Outstanding service, excellent staff. Amazing food. Staff cannot do enough. The spa is wonderful, and we enjoyed the snorkeling and dune experience. One of the best hotels we have in.
Übersetzen
Gastnutzer
Aufenthalt im Jan. 2025
Anderes
5.0/5
Hervorragend
Gepostet am 26. Febr. 2025
We loved it from the moment we arrived until we came back earlier today and treated ourselves to a helicopter ride to boot on way back! Very peaceful trip with the best beach/pool villa which is postcard perfect and the staff were all great ….. yes we were lucky with weather but even with some tropical rain here and there it was more of a relief from the heat than a hindrance …. Marcos ; Isabel and all the restaurant and activities staff went out of their way …. We will definitely book again hopefully in next 12 months considering it’s a hop ; skip and an effortless jump from SA….. Ron ; Stacy and Lyla
Übersetzen
IP D
Aufenthalt im Jan. 2025
Reise mit Freunden
5.0/5
Hervorragend
Gepostet am 8. Febr. 2025
We enjoyed our time at the resort because of the friendliness and professionalism of the staff looking after us. They went out of their way to accommodate and plan a birthday celebration for our group and we enjoyed our time poolside. The Bazaruto archipelago is remote, pristine and stunningly beautiful no matter where you look there is natural beauty everywhere. We were very fortunate to have this experience and thank the ones that made it possible.
Übersetzen
Antwort der Unterkunft: Good day! Dear IP D Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your time at our resort and that our team’s friendliness and professionalism made your stay even more special. It was our pleasure to help plan your birthday celebration, and we’re thrilled that you had a memorable experience poolside. The Bazaruto Archipelago is indeed a breathtaking destination, and we’re so glad you were able to take in its natural beauty. Your kind words mean a lot to our team, and we truly appreciate you choosing to stay with us. We hope to welcome you back for another unforgettable experience in the future! Best regards MARCOS BUISSA MINOR HOTELS Villas Operations Manager
Laura P
Aufenthalt im Jan. 2025
Pärchen
2.0/5
Gepostet am 6. Febr. 2025
It seems like people are paying 2 different prices for this place because we paid over $1000 US a night, the highest price we paid on a 5 week trip through Africa with a dozen different stays, and it was the least luxurious for the price. This was our last stop so we wanted it to be nice. We stayed 5 nights so we got a real feel for the place and I'm guessing if you only stayed 2 nights you might have a different impression. It was HOT (83* but felt like 93* with the humidity) when we arrived. The only AC in the whole resort is in your room. Our room had weak AC to start, that declined to nothing by the 3rd night. We found it hard to enjoy things when we were so hot, as we were sweating and lethargic. When we did call (nobody answered on the first call) they said "we will come put some gas in the AC unit for you" and it worked fine after. They had been servicing the room for 3 days and saw the AC was running out, but did nothing ~ not proactive and not 5 star service. The menu seems great until you are told that they don't have the tuna dishes and the pizza oven is not working, which remained true for 5 nights. The menu doesn't vary much at all, so 5 days of a similar menu is not 5 star. We were told drinks are included but only local rum or vodka drinks, that are made weak, are included. If you want a G&T, you pay $10. A bottle of white wine was $50-85 unless it was one of the 3 on the "included" menu. Drinks were not really 'inclusive' as implied when we booked. The spa was a joke! The spa has no working AC anywhere. In the women's locker room there are no chairs, blank walls with no art or decor anywhere, a smell of mold, hair blocking the shower drain, no shampoo at all, a sauna that didn't work, and the lockers don't lock in the changing area, so I had to go back down the hill to my room to shower after. The staff didn't pay attention to the forms we filled out with our preferences (they tried to rub spots I marked to be avoided so I had to ask them to stop). In the end, they overcharged us and then argued that we should pay the individual price X2 ($290) instead of a couples massage price we signed up for ($220). The management had to get involved and finally gave us the price stated on their own brochure ~ weird. We only went back for the second massage because it was the free one included in our package which they told us would be a "signature massage", not the Swedish massage we prefer, because no 'alterations' were allowed ~ ***? At these prices, $145 was the supposed value for an individual massage we were "gifted", that is nuts! They were purposefully unaccommodating. Sadly, we couldn't scuba dive because they said the water was not clear enough and they suggested we come back in April (not easy to do from California ;o). The horse back riding was great because they took us along the beach and through the small local village (paid extra). The small dhow boat sunset ride they included was nice. The waterskii
Übersetzen
Antwort der Unterkunft: Good day! Dear 1944Greenst Thank you for taking the time to share such a detailed and thoughtful review. We genuinely appreciate your feedback and are sincerely sorry that your experience did not meet your expectations. We understand how crucial the final stop of a memorable five-week African adventure is, and it’s disappointing to learn that we fell short in providing the luxurious and seamless experience you deserved. Your comments about the AC issue, limited menu options, and spa concerns have been noted, and we sincerely apologize for the inconvenience caused. Guest comfort is a top priority, and we are reviewing our maintenance and service processes to be more proactive and attentive. Your feedback regarding pricing, communication challenges, and food and beverage inclusivity is invaluable. We will be re-evaluating these aspects to ensure that guests feel they are receiving value for their stay. Additionally, we’ll enhance our training to improve language support and service efficiency to minimize any communication barriers. We're pleased to hear that you appreciated the beauty of the beach, the romantic dining settings, and the friendly intentions of our staff. We will continue to build upon these positives while addressing the concerns you’ve highlighted. Your insights are a gift to us as we strive to become the gem you described—a resort worthy of both its surroundings and its guests. Thank you for your honesty and for your care in helping us improve. Should your travels ever bring you back to the region, we would love the opportunity to provide you with the elevated experience you deserve. Warm regards MARCOS BUISSA Villas Operations Manager