Quba Palace Hotel & Golf Resort

Все было отлично. Несмотря на то, что я не очень люблю такой дизайн интерьера. Бассейн потрясающий. Красивая территория

房間 設施都一般 不過服務很熱情 晚上參加了當地的迎新活動 感覺很棒 皇宮可以走走逛逛猶如仙境 早餐很棒

Let me start by saying that the ENTIRE staff here needs a crash course on hospitality !! They are cold , grumpy , look non approachable…non receptive … almost as if they have been forced into bonded labour !! Courtesy , charm … are alien emotions for these guys . The property has an excellent location and a fabulous views but when we checked out , all that we recalled vividly is the super disinterested staff ! I couldn’t see a single smile … makes me wonder where Azerbaijan ranks in the world’s happy list !! The room was luxurious…. Though old styled …the pillows were not comfortable …felt like the ones you discard back home .. The air conditioning was not working and we had to keep the window open the entire night to avoid the stuffiness in the room . And this is the experience when we had a booked a superior high end room ! The only person who was actually keen to know how our stay was , was the guest relations manager Tofig …. Who actually got a huge low down from my pent up frustrating experience. If the management does work upon its staff and service … check up the rooms and take the crash course as I mentioned in the very beginning, then Quba palace would be. Good choice …. Completely based on its locations , expanse and its views . Till then head to an Air B&B if need be !!

This is the worst 3 nights i stayed in Quba in this Hotel 1- Hotel rooms are very old and dirty 🤮 “Many furniture need replacement “ 2- carpets are dirty because its old &stained🤢 3 - no life guards in swimming pools 😱 4 - food is good but the same over and over daily 😓 5- In website when you book you can’t select your view and you pay the same So , even if there is a lake view room they would rather fill the mountain view first and you will find a huge car parking view 🤬 Extra bed 60 manat 🤬🤬🤬and it is very dirty cheap bed 6- in website you do think this is a resort with all facilities However, most of them are not working and the rest you have to pay again So it is a 3 star hostel basically….🤑🤑 Finally my honest review, workers and employees there are very friendly and helpful as most if Azeri people ❤️ Especially thanks to Amel from activities However, their management is not willing to invest some money in this hotel 👿🤑 I would not go again to this place even if offered free stay 🥱🥱🥱🥱 By the way i took hotel suite which is very below average and not worth the money

Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid.

The hotel have amazing location in heart of Quba.perfect hotel experience with full of activities includes bowling, horse riding, lake boat & shooting.indoor facilities also available with amazing experience as spa , indoor swimming pool & Lobby cafe