Cathedral Quarter Hotel Derby

First I turned up, waited 10/15mins for a staff member to turn up, got given a key, and when I went into my room, it was a mess. Towels on the floor, bedding used etc. It had not been cleaned. Mistakes happen, so I went back down, and after waiting 30mins, got given a new room. My issues: There's a desk but no chairs, so you can't sit at the desk. The hotel states the room comes with "iron/ironing board and laptop workspace" No hair dryer No iron (when I asked for one, after an hour wait, I was given one so heavily stained, I wouldn't use it to iron my white shirt) Insufficient lighting. My room has no ceiling lights and one wall light near the door, nothing near the desk or bed. No parking (had to park on a side road) Bed was like a concrete slab Wifi barely works, drops out, struggles with basic websites (the hotel states the room comes with complimentary "100+ Mbps" wifi speeds. Definitely getting no where near that. Incredibly noisy surrounding rooms and corridor.

One of the worst hotels I’ve stayed in a long time, with a cheap hotel rate I did not have high expectations, but it did not prepare me for some of the issues we experienced. The only positives were the location, curb appeal of the hotel from the outside and comfortable beds. Staff were friendly, but possessed little experience in terms of customer service and lacked any attention to detail/ pride in their service. The hotel is a shadow of its former self, and to be frank would benefit from a general deep clean and some basic maintenance. The cleanliness of the room was very poor including dust and cobwebs in obvious/ visible places and hairs on the bathroom floor - I wish I brought my flash speed mop and duster with me. The room itself was dark, dingy and cramped with numerous issues - this included numerous carpet stains, the wardrobe wobbling and plug holes for the bath and sink missing or broken. We were part of a larger group and found that even though the same room rate/type was booked there were vast differences between the size and quality of the rooms. When I spoke with reception the room type is purely based on the size of the mattress in the room. Breakfast was included within our room rate, the fried breakfast was of very poor quality and the ‘continental’ aspect of the breakfast literally consisted of toast, yoghurt pots, bran flakes/ cornflakes and juices in small plastic cartons. I’d recommend instead going ‘room only’ and getting breakfast at the Wetherspoons which is around the corner. In other words if you would like a clean room and a consistent product I’d suggest the nearby Premier Inn or Leonardo hotels.

Booked due to a business meeting. Really enjoyed my stay in an interesting building full of history. The staff have all been great, the room was warm, clean and everything that I need. The bar food was really good, inexpensive and well presented.