Hotel Wing International Asahikawa Ekimae

The facility is not good, but the breakfast is supper good, and the location is good, five minutes walk from the train station. Cross the street there is A big shopping mall

It was the worst hotel in my whole Japan trip which I have stayed with another 4 hotels and all much better than this one. Very non professional for customer service and I would say quite”rude” for communication. I have stayed in this hotel for 3 nights and booking and email communication was ok until the check in process. During check in, we would like to purchase for the breakfast during our stay and was first told by the front desk tomorrow’s breakfast was sold out and can only book for the next 2 days and we said yes. Later, when I would like to pay for the breakfast, the front desk told me again, can’t book it now and must book in the morning which made me very confused. Anyway, the booking for breakfast was very non professional and complex which never happened to me with other hotels. Besides of that, when we asked for some hangers, the communication was bad and rude. Staff definitely need to be trained properly. This is bad especially compared with other hotel in Japan with Japanese style customer service quality. Finally, for hardware, the bathroom is very old with serious wear and tear. The carpets are very dirty and disgusting. Clean only provided every 3 days and bins won’t be empty if not put it out. I can’t understand why this hotel can have good rates but to me, even location is good, no more again.