Pazo Santa María

We found bed bugs crawling around in our room when we moved one of the extra beds put in there for our kids. The manager offered us to exchange our very nice room with a view and room for all of us to four double rooms, and since it was too late to find another hotel, we accepted. However, we never got keys to the new rooms which opened up to a courtyard just by the parking lot. This meant we could not lock the doors before going to sleep. There was no apology from the hotels management. We booked through Airbnb, and instead of addressing our complaints, the hotel have removed their listing.

When we moved one of the extra beds in our first room, about 5 or 6 bedbugs fell out. When in alerted management, he acted like it was a scam even though, as we later found out—another customer had also found bedbugs earlier that month. Gaslighting much? We got transferred to another room which they call “4 room suite” but this was completely impractical for our family and nsince we have two small kids (it’s four separate bedrooms joined by a hall), and not nearly as nice as it was facing the parking lot which is a far cry from what we paid for. Then they forgot to give us a key for our room, so we could not lock our door, and the employees were presumably too afraid of management to get the keys themselves after trying to call management after they had gone home. Employees then entered our room early the next morning. Pretty uncomfortable! The extra rooms also had bedbugs because we had bites the next morning, although we did not see any of them in the second room. Any sane person would seek compensation for that kind of experience, and yet the management seems to think that’s inappropriate??? If you run a business and your costumer has THAT crappy of an experience, you would think you would try to compensate in some way—instead they decided to write a snarky comment about us and then delete their Airbnb profile. Interesting. I would certainly not recommend this hotel—there are lots of cute places in the area with no bedbugs to ruin your vacation and much more competent management. You honestly tell what kind of people they are by reading the responses in their negative reviews just get your popcorn ready.

What an absolutely amazing experience. From the moment we arrived we experienced the warmth and hospitality of the staff. The accommodations were outstanding. The meals were delicious; prepared and served with perfect timing. Thankful for Eva driving us to the Camino path in the morning!