CPH | Pevero Hotel

Our recent stay at this hotel fell well short of expectations for a property claiming to offer a five-star experience. The room was small, and the bathroom even more cramped. Basic amenities were underwhelming – the toiletries had an overpowering soapy scent, and a bottle of water in the room was priced at €5. Coffee pods were average at best. Breakfast was a letdown. Much of the food was kept behind closed doors, requiring guests to request items from staff, which made the experience awkward. The selection was limited, with no fresh orange juice and a very modest offering of hot items. One of the most surprising issues was the absence of an iron. For a hotel of this standard, it’s astonishing that guests are not provided with such a basic facility. The explanation given—safety regulations—seemed more like an excuse to charge extra for a service that should be standard. Your stuff won’t be ironed unless you pay! The check-in process was disorganized and slow. The cost of transportation arranged through the hotel was outrageous. We were charged €100 for a 10-minute ride to a beach club, and similarly high rates for other journeys, regardless of distance. A transfer to the airport was €130, despite the taxi meter showing much lower rates during the trip. (€20 euros to be exact). Altogether, we spent nearly €600 on taxis (during 3 days stay ) recommended by the hotel, which felt excessive and exploitative. On a positive note, the breakfast and dinner staff were excellent—professional, friendly, and attentive. However, the food itself was average, and dinner came with a hefty price tag of over €200. We enjoyed better meals for a fraction of the cost in the nearby town. This hotel can’t truly be considered five-star. As it stands, the value for money is extremely poor, and the overall experience disappointing.

This is the best hotel I have ever stayed at! Service was excellent, food and drink were delicious, and the hotel itself is beautiful! I will be staying here next time I am in Sardinia! Our favorite part of staying here has to be the pools, multiple levels and sizes so you can have as much socialization or privacy as you want. All the staff spoke English so communication was effortless.

I had a reservation and unfortunately, we’ve had a very bad experience through the hotel. After taking our $2900 deposit for a May visit, the airline canceled our flight service to the island thus we are not able to go or rebook as the trip had been planned. Even though the hotel will certainly be able to resell the room you are refusing to refund our deposit. In addition, we have emailed several times and no one has the decency to answer our emails. The CEO was supposed to respond in early January and has failed to do so. This is very poor service for a five star hotel and I have not had an experience like this with other five star hotel. Avoid the hotel at all costs!

We went for a week and had two rooms connecting by a hallway, which was nice and the rooms had a view to die for. The food was great, and the hotel had a nice family feel—a great position for getting into the town. The manager was really lovely and friendly as they had an event on, so guests needed to leave the pool area so they sorted the guests out with free access to the beach, I really like the manager being around as you don't see this much these days as they usually hide away, and all the staff were really nice. The food was amazing, and we really enjoyed the experience. Very expensive, but Italy is never cheap! They offer free transport into town, which we used a few times as taxis cost a lot.

The common spaces are nice, but the rooms are oldish and basic, even though it is visible that they invested in technology. Waiters and safeguards by the pool are very nice and a great help. The shower cabin is minuscule, not at all confortable. The view is so and so, you could see the sea from the balcony, but only above a rooftop that overshadows it. Breakfast is not what it should be for a 5 stars hotel - they have a lot of options but you have to choose through a window and specifically ask the employee to give you each small piece of cheese, by pointing your finger.. If you want two pieces, you need to keep asking.. To order coffee or water you need to wait a lot, when you call for a waiter mostly they say “just a minute” and get lost; when you finally get their attention, you only get half a glass of water at a time. Regarding the concierge - there are two laidies, but they are completely useless. We stayed for 5 nights and selected a couple of restaurants we wanted to go to. They promissed they would help us with reservations, but we didn’t hear back from them, even though we insisted. I thought that maybe being on a short notice there was no availablilty, but we ended up reserving tables ourselves online without much of a hassle.. So completely useless concierge. There is nothing but the beach around the hotel, and if you want to go to Porto Cervo, even though it’s only 4 km away, you need to go by taxi which is really expensive (roughly 40 euros for 4km - max 10min drive).

Our stay at CPH Pevero was fantastic. The staff was incredibly helpful and they helped ensure our trip to Sardinia was smooth at every turn. The hotel property was beautiful and the location was very convenient to explore many areas of the island. Highly recommend!