Antay Hotel & Spa

I think the best hotel in town. They do have a nice restaurant and also a place where you can drink some pisco sour. They have two pools, in side and outside. Normally I do not like those large casino hotels but the casino was separated so it did not border me. When you enter the hotel it looks cold but the rooms and restaurant are Cousy,

I would avoid this hotel. It calls itself 5 star but the management must think it is 2 star because they treat you very poorly. The room was very nice and the gym fantastic – but that is where it ends. Firstly, we were told very clearly that we needed a card to get towels at the pool and that, if we lost it we would be charged $20 each. This is a 5 star hotel – cards to get pool towels is ridiculous. Then we left a book in the restaurant and when we went back the next day no-one had any idea what the procedure was regarding lost property. We did get it back eventually but how did no-one know where lost property was held? Poor management! The restaurant staff were terrible – at no point did anyone every come and ask us if we wanted to order or if we needed anything. We had to go to them every time – even though there were 5 or 6 of them milling around – it was very strange. But the most bizarre thing was when we mentioned that we had run out of coffee pods in the room and we were told we had to pay for them!!! We were in a suite, in a 5 star hotel and being told we had to pay for coffee pods. These are just a few examples of the poor service - ther were many more. Just not good enough –I have no idea who is managing this hotel but they clearly have little to no experience. There must be better options in Arica.

Not much to criticize in this modern, somewhat impersonal hotel. Front desk is very nice, location is perfect and breakfast above average. Even the price is good! You can safely book there and enjoy the view on the (not so nice unfortunately) coast.

Just about everything and everyone was great at this hotel. Rooms were spacious with a large balcony. Bathroom was modern, clean, and functional. Breakfast was good, not great, but the staff were all exceptional. I was surprised at the amount of English spoken. The in house tour desk is also excellent. Highly recommend all around!

Nice hotel with great harbour or beach views from the rooms. Outdoor non heated pool and Indoor heated pool where it was mandatory to cover the hair with a super ugly cap - not so nice. Great breakfast with a lot of choice. Due to COVID served by staff from big desk where guests ask for what they want to eat. A lot of fruits. Good service where they really try to have “5 star approach”

He ido por lo menos 5 veces a este hotel; la ultima hace 1 días atrás (hoy es 4 nov24) Pero debo decir que no es lo mismo que hace 3 años. Lo que puedo decir en pro que la administración mejore y sea lo que era antes: 1. Con relación a las camas. Deben revisarlas y cambiarlas. Las ultimas 2 veces me ha tocado una cama extremadamente blanda, la verdad es que dormí muy mal, apenas pude descansar. Parecen camas de agua en vez de ofrecer firmeza. La cama que me toco parecía tener un hoyo en el centro. Tampoco pude hacer uso de las almohadas, ya que son muy grandes y blandas, no entregan soporte para el cuello. Mal allí. Se que hay gustos diferentes, pero una cama y almohadas con firmeza intermedia los deja a todos contentos. 2. Baños están bien. 3. Limpieza Okey. 4. Desayuno esta bien, pero falta administración, por ejemplo, pudiera haber una persona que pregunte la cantidad de personas que tomaran desayuno y dirigirlos a la mesa correspondiente. El Buffet desayuno esta Ok, pero falta orden, cada quien entra y sale sin respetar el orden de llegada. 5. Piscina temperada bien, pero! nuevamente falta una persona que este vigilante. Lo que ocurre es que hay carteles que dicen "piscina de relajación" pero eso no ocurre, hay niños por doquier que creen que están en un parque acuático y se tiran piqueros sin respeto a nadie, los papas solo los dejan. Por eso creo que debería haber una persona controlando eso para beneficio del resto de personas que quieren efectivamente relajarse y disfrutar de una piscina temperada con hidromasaje o como se llame. La piscina que esta "afuera" normal-fría, ocupan muy poco, pero debiera indicarse que si hay niños que desean tirarse piqueros o lo que sea, que vayan a esa. 6. al momento del check-in o check-out solo hay 2 personas que atienden demorando todo el proceso de entrada o salida (se junta una gran fila a eso de las 12pm). Si hacen esos ajustes, todo bien.