Cliff House Hotel

無論是酒店的位置還是房間的乾淨度都非常滿意，除了前台和餐廳的女服務員態度不太好而外，其他都非常贊！

My wife and I had a short break at the Cliff House Hotel. I had often heard about it but had never been. Right from the very start this was a celebration of old world elegance. I don't mean that the hotel is tired. Far from it. Everything is modern and very well maintained. The rooms are beautifully appointed and by fiendish contrivance all have sea views. The rooms run down the face of the Cliff. Our room had a balcony. There is a cliff garden which runs between the balconies. We ate dinner at the bar which was very pleasant. Our breakfast was one of the best hotel breakfasts I've ever enjoyed. With valet parking and your bags transferred as if by magic to your room there is a strong sense of being minded right from the start. Which of us doesn't need a little minding? The staff are wonderful. All pleasant and smiling. A particular mention for Patrick who met us on arrival and was such a gentleman making us feel instantly at home. He also rescued us when he found us wandering lost around the hotel for which I am grateful! In short this is a wonderful hotel and a lovely experience. I can't wait to come back.

We were a group of 10 friends, staying for a night and meal. The positives - the receptionist was friendly at check-in, and the rooms were comfortable with excellent sea views. However, the overall experience was very disappointing. The pool/spa area was dirty, with empty glasses lying around the poolside floor. The changing rooms were also dirty, with piles of wet towels overflowing from the laundry basket, and no fresh towels available, without us having to go back to the pool/spa reception area. The gym is tiny - 1 treadmill, cross-trainer and exercise bike all within 5cm of the next machine. The restaurant was the worst disappointment. We had a meal in the bar restaurant, and the service was terrible. Drinks orders were not taken, and then requests would have to be repeated on 3-4 occasions before the food or drink was delivered. The restaurant was not busy, but the waiting staff were focused on polishing salt sellers etc, rather than attending to guests. The food was distinctly average, and nowhere near an acceptable standard, despite the 5-star prices. The breakfast was a similar disappointment, with serving staff unable to bring out glasses of orange juice, toast or water without being asked repeatedly. There is a real lack of management oversight here. It beggars belief how this hotel has a 5-star rating, when you compare to other nearby options which are much more reasonably priced. The prices paid were not reflected in any sense of luxury or service.