Hôtel Ville d'Hiver

**Warning: Scammed out of money!** After what was initially a pleasant stay, we experienced a rude awakening. Due to parking instructions given by the hotel, our car was almost towed, and we had to pay the fine, including rental car fees. On-site, we were assured that the hotel would cover the fine, as they admitted to being the cause of the problem. After our stay, we contacted the hotel via email with the payment receipts, but suddenly they didn't want to know anything about it anymore. It's now been three months, and we are stuck with the costs. No further response. Very unfortunate, but in such situations, people's true character is revealed... **Attention : Escroquerie, on nous a volé de l'argent !** Après un séjour initialement agréable, nous avons eu un réveil brutal. À cause des instructions de stationnement données par l'hôtel, notre voiture a failli être remorquée, et nous avons dû payer l'amende ainsi que les frais de location de voiture. Sur place, on nous a assuré que l'hôtel prendrait en charge l'amende, car ils ont reconnu être à l'origine du problème. Après notre séjour, nous avons contacté l'hôtel par email avec les justificatifs de paiement, mais tout à coup, ils ne voulaient plus en entendre parler. Cela fait maintenant trois mois, et nous restons avec les frais à notre charge. Plus aucune réponse. C'est vraiment dommage, mais dans de telles situations, le vrai caractère des gens se révèle...

All in all, a clear reccomendation. This is a cosy place in a transformed water-treatment facility. The different building are embedded in a kind of jungle. Everywhere plants and birds. The hotel is situation in the middle of the winter town, with really nice buildings arround. The beach is in 10' walking distance. The rooms are fully equipped and well maintained. The staff is friendly. Due to the jungle-like environment the gest needs to be prepared against moskitos if he intends to stay on the balkonies or otherwise outside. One remark: In our room the AC-unit was placed on the floor-level in a niche of the room behind a desk. This is a quite unusal locationfor an AC-unit !! As a consequence, I encounered a flow of cold air right into my face whe laying in my bed. But by placing our travel bags in front of the AC, the problem could be (partly) resolved. Summary: despites the very minor deficiencies, this is a full reccomendation from our side.

Eclectic, comfy, inviting rooms with the most comfortable beds and pillows . I had a room in the hotel annex with its own private garden . Excellent attention from staff, very good restaurant with great wine selection. Easy walk to the beachfront , park and shopping areas. Could have stayed longer!

Hotel was good we were in the annex house about 150 meters away of the main building where restaurant and breakfast are served. Room volume was limited, but the atmosphere was cosy and we enjoyed our night, in addition the weather was good for this saturday get away! We went to the restaurant as well and had our breakfast. Nice dinning place, a little bit in the dark , Americans will love it!

I would like to give my opinion from 0 point to 10 point. Situation: 8/10 Parking is available but limited at the hotel and location is pretty good because you can reached to the beach and commercial area by foot (5 minutes walking to the beach). Room & Amenities: 8/10 We stayed at room 9 and room type is correct, bed is comfortable, balcony is lovely toilet and bathroom are separation, so is perfect. Shower is might be complicated to shower but is perfect to have a bath. Hotel provide a boiler (You can make your own tea or coffee) but there is no fridge. Restaurant: 10/10 Bar - Restaurant & breakfast is the same area. Here is very cozy and service is good, foods is excellent (Highly recommended!!). Service & Staffs: 10/10 Good service since arrived, during stay and check-out. Merci merci. Design & Building: 10/10 Very unique local style and very charming. Overall: 9/10 Highly recommended to stay here.

Hôtel sur les hauteurs d Arcachon dans une ambiance familiale Nous étions à la villa dans une chambre cat3 La chambre 8 avec balcon sur le parc et vue sur le bassin Avec demandé des prestations supplémentaires (fleurs coupe de champagne….) et tout était parfait je remercie le personnel et surtout Virginie pour son implication afin de répondre à mes demandes Piscine atypique très agréable on se croirait en Asie La chambre est très jolie et de belle taille Petit détail : il faudrait un petit frigo Nous avons dîné au restaurant de l hôtel et tout c est très bien passé (très bonne cote de bœuf et huîtres chaudes ) En résumé hôtel parfait pour un séjour en amoureux Merci encore à toute l équipe