Gastnutzer
23. Juni 2024
We stayed here for our last 3 nights in Apia before heading back to Australia. We were a family of 21. Upon arrival the place looked ok, however there was a lot of disappointment. Each family checked into their own rooms, we were in suite number 3. No TVs were working, the dishes were washed and sitting in the rack on the bench. The fridge had mould around the outside of the seal. We had bed bugs it was disgusting ! On one of the double beds the mattress was so thin you could feel the slates underneath, that was the most uncomfortable sleep for 3 nights. I literally couldn’t wait to leave Samoa. The staff were nice and helpful and anything we needed they were onto it. About 2am the next morning the water was cut off so we couldn’t flush the toilet, there was no running water till about 10am that morning. Next night the power got cut off for awhile and there was no gas so we had cold showers. Our kids were looking forward to swimming but they had just put the chlorine in the pool, it was green and pretty gross. They said they are closing down and renovating the whole place but my issue is we booked well in advance for our group. Why take our money if the rooms were that bad. I would not stay there again. The place has potential but it needs so much work. Don’t false advertise about the hotel, there is no gym & the pool wasn’t cleaned it was out of order!
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