Name: WoodSpring Suites Raleigh Apex
Address: 901 Lufkin Rd, Apex, North Carolina, 27539, 901 Lufkin Rd, Overseas, Vereinigte Staaten
Rating: 3.4

WoodSpring Suites Raleigh Apex Bewertungen

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Positive Bewertungen

So great nice staff clean rooms safe I definitely choose this hotel

Parkplatz

WiFi

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Haustiere erlaubt

Nichtraucher-Zimmer

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Standard-Zimmer (Doppelbett) (Nichtraucher)

Barrierefreis Zimmer (1 Doppelbett) (Dusche) (Nichtraucher)

This hotel is nothing short of disgusting! From the rudeness of the staff to the condition of the room, it's a nightmare! Don't let them fool you by saying it's a no smoking hotel. From the moment I walked into the front door, it reeked of cigarettes. You have to call for a front desk person at night, which I did. A guy came out, very unkempt, and worked his way around figuring out my reservation. He was sloppy in manner, but actually polite (except for getting a full butt view when he bent over.) When I went up to my room, I felt like I was walking through a prison hallway. Between the smoke and stale smells, I was already turned off. When I opened the door to the room, it got worse. There was garbage in the trash can, the cigarette smell was strong, the sheets were stained, there was carpet on the floor of a pet friendly hotel (the two don't mix) and overall it was not a place I'd ever stay if I saw it ahead of time. I've stayed in nicer Motel 6's!  I was leery about being there but when the lock didn't work and the stained sheets presented themselves, I was done!  I made the reservations ahead of time and it was non-refundable. I fought the guy at the front desk after finding him outside smoking, barefooted. Real classy. He told me it was non-refundable, to which I countered I reserved a non-smoking room which is something they couldn't provide. His response was they couldn't control what people did in the room What? If that's the case don't sell it as a no-smoking room! He finally called his manager and got approval for the cancellation but it couldn't be processed until the next day.  I called the hotel that Saturday, and spoke to Anastasia. This is one person who should not be placed in the position of customer service. Rude to the max! She told me she didn't know what I was talking about and didn't really believe a word I said. She finally called the manager (not sure where this elusive manager is) and got the story. I was refunded 2 of the 3 nights which angered me. They couldn't deliver what was promised and charged me for it anyway.  I ended up fighting with Choice Hotels to get the rest of the money back, but who needs this? From now on it's going to be reputable hotels only. There's enough aggravation in everyday life. Nobody needs a crap hotel like this to add to it.

The staff was amazing, rates was good and manager Quinn was very helpful and made sure had extra towels. Room was very clean and smoke free. I would definitely recommend hotel to family and friends. JP

the hotel is nice and clean . great customer service , the managers were very nice . the beds were comfortable with nice pillows but overall it was a great experience and I would love to visit again. 

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30.6km from Raleigh–Durham International Airport

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Entdecke 107 Bewertungen für WoodSpring Suites Raleigh Apex, von echten Reisenden auf Trip.com mit 3.4 bewertet. Finde heraus, was früheren Gäste an diesem Hotel gefallen hat – einschließlich Service, Ausstattung, Lage, Zimmer und mehr!

107 verifizierte Gästebewertungen für WoodSpring Suites Raleigh Apex – Aktuellste 2024 | Trip.com

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