Colonie Apartments

Starting with our check in, the young man at the counter was extremely nice and professional. Our room was what we call a classic stay, everything was clean, plenty of towels, roomy, everything was in working order... everything you want in your room including quiet. The breakfast, Dana, recommended the Lox and bagels and it was delicious. The service was wonderful. So overall, this was an outstanding stay. Try this hotel, it won't disappoint.

Sehr sauberes und ordentliches Hotel, wir bieten eine gute Erholungserfahrung für die müde Straße. Am Frühstücksbuffet unten in der Lobby können Sie Ihren eigenen Pfannkuchen zubereiten. In der Nähe des Flughafens befinden sich Einkaufszentren und Parks, was sehr praktisch ist.

This was our first stay at this particular Residence Inn. My feelings on it are mixed. First impression, was that the signage and entrance to the facility on Wolf Road was very unclear. The Courtyard by Marriott is accessed by the same entrance, but the signs indicating that the Residence Inn is also accessed from that driveway were not clearly visible, causing us to have to turn around and approach it from the opposite direction. Also, we were a bit confused when we walked into the very futuristic-looking lobby and saw only a sign saying ”Courtyard by Marriott”, no sign saying it was a residence Inn. Not sure if both hotels are accessed from the same front entrance, but we were a bit unsure if we were in the right place. When we entered our one-bedroom suite on the 5th floor, we were impressed with the modern, clean design of the suite. It was quite clean as well. I wouldn't necessarily call it ”pristine”, but it had the appearance of cleanliness. Aside from the confusing entrance issues mentioned above, my only criticisms are not anything that the management has any control over, but is the fault of corporate decisions on the design, furnishings, and furniture for the suites. The bed was comfortable enough. The sofa, however, was not. It was rather stiff and hard, and had very little back support. The kitchen was clean, but the refrigerator had no ice maker (ice was obtained by the ice machine on each floor - ice which promptly froze into a solid iceberg after being transported back to the suite and placed in the freezer). There were not many pans. The dishes were on an open shelf instead of in the cabinets, and the cabinets were, for the most part, empty. I did, however, find the toaster, in a deep drawer. Instead of a small table with a couple of chairs as is provided in many full kitchen suites, this one had a ”breakfast bar” in the kitchen with bar stools which we did not even attempt to sit on. Not the most comfortable option for older folks like us. The TV in the living area proclaimed that one could hook up a device to the HDMI port in the back of the TV in order to view content on our own devices, but several attempts to do so resulted in nothing but a black screen, so we gave up on that idea and watched reruns of HGTV house shows instead. Would we stay here again? Most likely. Would I recommend it to other travelers? Sure. The inconveniences were minor. And the futuristic lobby is something to behold!

When I arrived to check in Cassie greeted me pleasantly. I was happy to see how well the lobby was set up. I was told about the amenities and schedules. This was by far the cleanest hotel I have stayed in quite awhile. When I arrived at the room I was impressed with the suite and how clean and functional it was. The kitchenette was very nice and clean too. I would highly recommend this hotel and will visit in the future. 5 stars to this hotel

Let me start by stating it took almost 5 minutes for someone to come to the desk after being beckoned by myself loudly. The room that we had chosen during checkin in the app had been reassigned prior to checkin and there were no king suites available on the first floor. I was sent to a suite on the second floor with my family very late at night and it was a Queen suite which we booked a king. I went back to the desk and was told the associate who changed my room earlier had also changed the code on my reservation to a queen suite. So we were finally placed in a king suite on the third floor. Upon going into the room it was not a great experience either. The room was so damp it was literally icky to even touch the bedding it, my kids were tired so we stayed in the room. I went to feed them and had to wash every plate and silverware because they were dirty with food stuck to them. I was so disappointed and disgusted. So the next morning I went to speak to the manager and he apologized and said he would get us into a room at least on the first floor and refund 50 dollars for my first night 7/28. I have yet to receive any reimbursement. We had to wait for the room, and when we finally got to it the light was broken under the microwave which hindered my kids from having their typical night light without me having to leave the bathroom light on. Also the dishes were filthy. So much so I just brought it to the manager the next morning and all he did was apologize. I would like follow up on this as our experience at a home 2 has never been this displeasing!

Das Zimmer ist sauber, das Badezimmer ist weiß, es fühlt sich sehr komfortabel, das Zimmer ist auch sehr bequem, und es gibt eine Sofa, die auch als Bett gezogen werden kann. Der Servicepersonal ist sehr geduldig und für mich ist dieser Fremde sehr erschwinglich.

The hotel met the expecting you'd have with a Fairfield. Clean beds, no noise, great shower. Coffee was hot in the morning and checkout was a breeze. What really impressed me was post checkout. Within 30 min, I realized I lost a diamond earring somewhere in the room. I called the front desk and the girl personally ran up to the room to check for the earring. At this point the bed was already stripped, but lo and behold, someone had found my earning and had placed it on the bed side table. I discovered it so quickly they didn't have a chance to reach out but how amazing of the cleaning staff.! Not only were they keen to spot something in the bed, but also honest enough not to take it.