Fátima Apartments

We enjoyed our stay at Hotel Estrela de Fatima. The location of the hotel is PERFECT, just across from the sanctuary of Our Lady of Fatima. The rooms were clean, very nice and the breakfast was lovely. The staff of the hotel were fabulous. Patricia was extremely helpful and caring. She was very understanding and accommodating in offering us a stay for the next day when we missed our flight. George was very cordial and gave insightful information about the Sanctuary. Vera and Rita were very helpful. THANKS Patricia, George, Vera and Rita for making our stay pleasant, for our family.

In all my years of traveling, I have never been treated as poorly than by a waiter employed by this hotel. My friends and I were part of a religious pilgrimage and the trip included dinner at this hotel. During dinner on Nov. 7, 2023, there were no seats left in the innermost section of the restaurant where for whatever reason, this particular waiter wanted all patrons to sit. However, there were numerous tables and seats less than 10 feet away from this particular section. Since we cannot eat standing up, we asked to be seated in the available tables 10. This waiter was unbelievably rude and yelled “No, go with your tour group!” We explained to him there were no seats left. He glared at us and could not be reasoned with. Make a long story short, we had to WAIT until people were done eating or were asked to eat fast and get up, so we can sit down. We were also told in a very loud disrespectul voice, to just “separate and find a seat with other people”, meaning people we were not traveling with. At the end of the dinner, we quietly approached him and said to him we deserved better treatment than that. We spoke in a very low key voice. I guess, we were hoping he would apologize. We thought maybe he was just having a bad day and that ad the crowd thinned out, he would realize he was out of line and apologize. To our horror, he was as rude as ever and instead of apologizing, he raised his voice again and said “I am superman! You Americans are rude!!!!!” He then rolled his eyes, waived his arms even more, and yelled (literally yelled) more. This is the most shocking encounter we have had in all our years of travelling around the world with a waiter. And of all places, in Fatima. We want to believe this man has problems at home which made him behave so horribly, but management should then sit him down and educate him on the proper way to conduct himself in a place as precious and sacred as Fatima.

Die Lage war direkt neben der Kathedrale von Fatima, so dass es sehr einfach war, nach der Messe zurückzukehren, und das Personal öffnete die Tür jedes Mal, wenn sie eintraten. Der Parkplatz war direkt vor der Haustür, so dass es sehr bequem war, Gepäck zu tragen und die Einrichtungen waren sehr gut.

Die Lage ist großartig, sehr nahe dem Stadtzentrum und es gibt Parkplätze in der Nähe. Das Personal war immer willkommen und professionell (von der Frontdesk bis zum Restaurant, Hauspflege - lächelnd und glücklich, Sie zu treffen), und hielt uns mit jedem Antrag aus (von der ersten E-Mail zur Buchung bis zum Abreise). Die Lage ist sehr zentraler, der Schrein ist in der Nähe von Fußgänger, so sind Geschäfte, Restaurants und andere Attraktionen sind zu Fuß. Sicher ein Ort zu kommen.

We stayed at the Aurea Fátima Hotel as part of a travel package with Exoticaa. This hotel really takes pride in conserving energy. The first thing I noticed when going to my room was that the whole hallway was dark. Like completely dark other than the emergency exit lights! Not exactly what you want to see when you are in a new unfamiliar place. This hotel bills itself as a luxurious 4-star hotel, and it most certainly was not. I don’t know how the other hotels in Fatima look like, but this was definitely not a 4-star hotel. Maybe it was at one point in time? The hallways feature religious figurines in protected display cases in between each of the rooms. As an art lover, I enjoyed this nice touch. But it can be creepy when the hallway is dark and then it lights up and you see these. Upon entering the room there were complementary sweet treats and a bottle of water. A plus in my book, but that’s where it ends. Our black carpet had a large brown stain on it (how can you dirty a black carpet?!). The shower head was cracked and as a result water leaked out all over the bathroom floor. We only stayed here for one night, so I tried to put my blinders on and ignore this. We also had a balcony that overlooked the local bus station. Luckily this is a small town and everything closed around 21:00, so I did not have to worry about the noise. This certainly wasn't the cleanest hotel I've been at, but certainly wasn't the worst. A fellow traveler in our group had an issue with their shower not working in the room. Upon calling reception they unsuccessfully tried to work through the issues on the phone. Someone came up to their room in an effort to assist and found out that the shower was actually not working. As a result they were moved to a new room. Definitely points for quickly resolving the issue. The breakfast buffet is nothing to write home about. They have a lot of space, but not that many breakfast options. They also have a single coffee machine that the employees prefer you not to touch. They have someone standing there manning it acting as coffee police. Very odd. There is a Pingo Doce (supermarket) directly across the street. We didn’t visit it, but it was nice to have. It is also about a 15 minute walk from the Santuário de Fátima and the basilica.

The Charming Luz houses offer an experience you wont soon forget ! A tranquil village with separate guest houses modeling the vibe & architecture of days gone by in Fatima ... The mother house is where the meals are served in a ”homey” atmosphere and a lovely living room to relax , read or play games. A beautiful area awaits outside for relaxation & swimming too.

**Ich gebe diesem Hotel allein für das Zimmer 3 Sterne. Alles andere war überdurchschnittlich.** Wir waren vom 20.03. bis 23.03. in diesem Hotel. Ich hatte eine Suite reserviert. Wenn ich eine Suite sehe, denke ich an ein sehr schönes Zimmer mit einer guten Aussicht. Nicht in diesem Hotel. Uns wurde Zimmer Nr. 101 zugewiesen. Dies war eine Suite mit separatem Wohnzimmer, aber der Blick ging auf eine Wand. Nicht auf das Heiligtum, sondern auf eine Wand des Gebäudes nebenan. Nicht wie auf den Fotos auf der Website. Wenn Sie also ein Zimmer mit Aussicht suchen, nehmen Sie nicht Zimmer 101. Abgesehen davon war der Aufenthalt gut. Das Zimmer war sauber und die Heizung funktionierte gut. Der Preis für das Zimmer betrug 93 €/Nacht. Alle Mitarbeiter, denen wir begegneten, waren sehr freundlich und hilfsbereit. Das Restaurant hatte ein ausgezeichnetes Personal (insbesondere Ines) und das angebotene Frühstück war sehr gut. Das Frühstück kostete 15 €/Person und es gab eine sehr große Auswahl an Speisen. Es ist eines der Hotels entlang dieser Straße, das direkt gegenüber dem Heiligtum liegt. Es gibt einen kleinen Parkplatz vor Ort mit Platz für etwa 6 Autos. Insgesamt würde ich, wenn ich es noch einmal machen müsste, kein Zimmer nehmen, sondern ein Zimmer mit Stadtblick. Ich gebe diesem Hotel allein für das Zimmer 3 Sterne. Alles andere war überdurchschnittlich.

Lovely hotel to stay in. Helpful and Friendly staff. Food was very good. Rooms clean and spacious. Ideal location for the Shrine. Stayed 7 nights and will certainly return. A very satisfied customer. As I was part of a group we all agreed that this hotel provides great services for all age groups.

Ausgezeichnete Rückkehr für einen friedlichen Aufenthalt. Willkommen und friedlich mit geschultem Personal. Wir genossen unserem Aufenthalt. Ich reiste mit Kindern und kann es sagen, ab Tag 1 jederzeit, wenn wir Hilfe benötigten, konnten wir es bekommen. Der Empfangsmann hat uns sogar mit dem Taxi auf unserem Weg rausgeschmissen, als es regnete und obwohl der Busstopp weniger als 10 Minuten zu Fuß mit dem Regen war es einfach nicht fähig, vor allem mit Kindern 😟 Die Lage des Hotels ist für einen kurzen Spaziergang zum Museum bequem von Fátima und dem Schrein von Fátima.

Nuno at the front desk was amazingly helpful finding us a taxi driver that picked us from Lisbon´s airport and drove us directly to Fatima. Location of this hotel is amazing, next block over starts the Sanctuary, nothing better than that. Amazing view, excellent service. Front desk service in english. They lend us wheel chari for the duration of the trip, which was very useful for my elderly mom. Rooms are sparce but comfortable enough. Bathroom suuper nice. The lady at the store next to the hotel was never to be seen, so no to that. Food was very good. All lin all, great air conditioning (with the heat it was wonderful), amazing hotel, would go back? definite yes.