Kelapa Dua Apartments

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Besuch Indonesien aus Miami, FL USA. JHL Gading Serpong war eine 5-Sterne-Erfahrung! Ms. Fretty ging oben und weiter für unsere Hotelerfahrung. Sie hat einen hervorragenden Service, eine freundliche/professionelle Art und Weise und genießend ein schönes Zimmer mit Panoramablick im Executive Suite. Ohne hesitate JHL Gading Serpong wird mein Hotel aus der Wahl sein und ohne Zweifel auf meinem nächsten Aufenthalt reserviert! Vielen Dank an alle erstaunlichen Mitarbeiter, die unser Aufenthalt so speziell gemacht! ..... Michael Sitompul

The hotel service is good, the room is clean, the location is convinence. Will come and stay for the coming business trip.

Had a bad experience of getting a smoking room despite my specific request of non smoking room. Could not sleep comfortably becouse of the cigarette smells, and I was feverish with sore throatt the day after. I got a cleaner non smoking room at the second night though.

Wonderful stay at atria hotel gading serpong! Excellent service from Ms. Adele at the front desk🥰🫶🏼 stay comfy and room was clean. Breakfast was good, very nice set up menu at the restaurant❤️✨ Thank youu guys

Das Zimmer ist gemütlich und nur für junge Menschen geeignet, es wird nicht empfohlen, mit Familien wie Kleinkinder oder ältere Menschen zu bleiben. Weil das Zimmer sehr klein ist, Ointu kamari mandi transparent Das Bett oben muss die Treppen aufsteigen, die ich glaube ist steif auf dem Bett, Sie sollten vorsichtig sein, weil es eine Barriere auf dem oberen Ich habe einen Strick auf dem oberen Block, der mein Kopf schüttelt. Frühstück bekommen Sie eine Box mit Reis und holen Sie sie beim Empfangspersonal