Felixstowe Apartments

Alarm bells started to ring when we arrived twenty minutes before the official check in time and were asked to wait in the lounge with no attempt to check if our room was ready or not. On retiring to bed on our first night when we pulled the duvet back we were greeted by faded brown stains on the bedding which was stomach turning, .Because it was late at night I had to report this to the night porter who was also shocked at what he was looking at , he immediately removed the bedding and returned some time later with more sheets . We offered to make the bed on doing so found the replacement bedding to be as badly stained as the previous bedding. Once again we had to report to the night porter who again expressed dismay at the situation ,he returned sometime later plonked the new bedding on the bed explaining there was no bedding other than what he had in the hotel, luckily this was clean. The issue was reported to reception where we were informed by the general manager an investigation would be taking place , and we would be contacted on conclusion in a few days time as to the result . Three months later after numerous emails and the obvious blocking of our phone numbers we are still waiting to hear from the Orwell hotel. We stayed at the Orwell for four nights bed and breakfast, on three of the days we went for breakfast we found ourselves with half loaded plates waiting in a queue for staple breakfast items to be replenished ,staff handling bread and clean plates without gloves as well as removing used plates and cutlery. The only advice I can offer any one who has the misfortune to be staying at this hotel is to bring your own bedding and do not eat the food.