Yunshui Lanting Hot Spring Hotel

Very good and friendly. Very helpful.

I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts. Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food. Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner. As a conclusion, if I may give some constructive feedback to hotel manager: - please consistently and thoroughly clean your rooms when guests leave; - extended breakfast time to at least 9:30; - include more variety in the breakfast and make sure quantities are at decent level by 8:00.

一趟旅行中，唯一被坑被宰的酒店，本想體驗下澡堂，搓澡，所以在最後一天搜尋到這個4.5分，千人評論的所謂的温泉酒店，説下體驗，説是温泉，從換好酒店裡的浴袍出來，會穿過澡堂，樓梯，兩三道門，到最後樓梯外面，僅開了兩個很小的池子，體驗很差，再到裏面去搓澡，和經理溝通了搓澡和按摩是消費項目，體驗最差的來了，價目表上顯示了一般搓澡39元，左邊是會員，右邊139起步，説是住客衹能選擇右邊的，沒有提前和我溝通，我沒問也是我的問題，等躺下一搓了，就這情況，我也不好説不按了，起來了，一個勁的推銷，什麼488最貴的，我説衹按最便宜的，按不了39就139，一直打擊我，哈哈，説出來玩差錢啊，差這點錢，我都難得迴應，這情況給經理説了，她説這是外包項目，説也有人反應，去消費是相信酒店，全在酒店裡，事先沒有告訴住客這情況，誰都不是**，躺着挨宰，挨坑，被嘲諷，再來酒店的早餐，8點來吃，578的酒店，和一二百的快捷吃的差不多，可以説慘不忍睹，這個早餐，我沒怎麼拍照，難以下嚥，酒店環境也老，最後客服一開始説給我補一百元，讓我退單，再過後説房費給我免了，讓我退單，無非就是想保持好評分和評論，繼續坑下一個旅客，我不要這600塊，我也要把感受寫出來，讓大家看到，再去考慮入住這個酒店，不要像我一樣被評分和評價矇騙了，這不是高峯期價格加倍的時候，尾聲了，到處都是差不多正常價格了。完美的旅行中挺掃興的，不是惡意差評，多拍幾張照，大家就明瞭了，坑

提前入住的早上就電話詢問是否要高鐵站接，已讓我倍生好感。 晚上6點多已經天黑了，匆匆辦理入住，衹想快點有個休息取暖的地方。沒想到前台給升了80平的行政套房，還給小朋友送了份早餐。熱情的服務實在讓人暖心，直接讓我續住了一晚。 澡堂的阿姨也很熱情，搓澡的價格都在開始和結束都説的明明白白，也不會因為沒選擇貴的套餐而給臉色，還是積極的聊天。

家人出遊，選的酒店真心不錯，客服經理和酒店前台服務熱情周到，房間乾淨暖和舒服，室外温泉相當nice，值得體驗，冷的特別爽，房間設施設備齊全，温馨提示旅遊旺季來長白山一定要提前租車或自駕喲！

酒店是在攜程上參考點評預訂的，入住的時候前台工作人員通知，已經升級到80方的套房，酒店董經理贈送了水果，退房時還有一份小禮物，使得行程幸福值拉滿。酒店離高鐵站不遠，周邊有特色飯店，酒店內還有温泉值得泡一下，天池來回的疲勞一掃而光。總得來説，很不錯的體驗！