Changbai Mountain Pureland Hot Spring Resort Hotel

這次入住璞悦酒店是我長白山此行最錯的決定！無論是硬件設施還是服務 都不滿意 酒店房間面積很小 我的行李箱在電視櫃攤開根本連路都走不開 我沒有感受到任何一點度假酒店該有的放鬆和享受 反而覺得很侷促 房間的陳設也就是快捷酒店的水準 給我安排的房間是正對着電梯間的第一間 晚上遊客來來回回的走和機器人來來回回的送貨 電梯門開開關關的聲音 加上電梯門口的天花板上本來就有放音樂的音響 導致我三個晚上都沒有睡好 我三天三次到前台協調給我換房間都是説滿房了沒有房間給我換了 但是那個時候我看網站上明明還有在售賣的同房型房間 退房最後的一天了 想着去泡温泉吧 結果先是過敏 發紅發癢 我趕緊回房間去沖澡 凌晨三點 我懷着特別憤怒的心情 寫下這條評論 本來因為管家小姐姐的面子上 我不想寫差評的 是可忍 孰不可忍 因為我剛剛洗澡的時候發現 過敏已經發展成濕疹了 泡温泉的地方沒有任何的指示牌提醒 泡温泉之前要沖澡 感覺和泡在別人的屎尿屁的湯裏沒有任何區別 帶長者孩子的一定要注意 壓死駱駝最後的一根稻草 是服務 昨天下午我在大堂坐着等着搶天池門票 去大堂吧借用餐巾紙 那個女的很不耐煩的説 我手裡有很多單子 我那有空給你找紙啊 我真不敢想想這是一個五星級酒店的服務人員説出來的話 旁邊還有人在看着我 當時我既尷尬又無助 瞬間破防了 這些天搶票的崩潰 沒看到天池的遺憾 一下子變成眼淚奪眶而出 對長白山這個地方真的失望了 連夜打車就走了 為了有一個好的旅行體驗 特地選了二道白河鎮上最好的酒店 沒想到是這種的硬件和服務 不想回憶了 簡直噁心至極！

The hotel is in a perfect location to reach all the main attractions. The thermal area is very nice and wide, though it gets very busy during the evening and there are many kids running and screaming around for who there is a dedicated area but they are not delimited to it. I understand it is a place for families but it would be better if specific areas, for example hot pools (above 40 degrees) and saunas were off limits for kids. The service staff doesn’t speak English but through specific devices and translation apps we were able to communicate. I contacted the property months in advance via Trip.com to ask if they could support me in purchasing the tickets for the Tianchi Lake or find a way to reserve/book them for me since the online reservation website is in Chinese and accessible by locals only. When I got there they told me the tickets were sold out and they were not able to get them for me and didn’t even know if it was possible to purchase them at the location. I understand this matter may be out of their hands but I’d expect the best hotel in the area to have a direct contact with the ticket office and a priority line for its customers (especially foreigners considering the inaccessibility to the online reservation page)