Gastnutzer
31. Januar 2023
We stayed as family 3 people and our baby, the room looked so nice in the photos and they arranged a baby bed for our baby, everything was so nice until we experience the toilet and shower, as I added the photos the bidet nozzle was broken and all brownish, toilet was so dirty we had to clean over again, shower had black parts looked so old and dirty, 2022 they didn’t have liquid soap as they showed in the photos, it was oldish hard soap… When we asked them to do something about toilet they told us they do not have technic people right now and we are already leaving tomorrow, so they do not need to help us because we are staying only one night! Baby bed was so low and old kept making noise and my baby could jump over it they also said there isnt another one, the lady in reception wasnt helpful at all about our problems, we even couldnt use the shower bc it looked disgusting, and toilet was very clearly like this long time they should have fixed it already, their answer was not any guest reported this issue earlier… so they never check their rooms as I understood, even the toilet in breakfast area had the same problem and it was all water on the floor looked like someone already tried to use the water but it all splashed outside… the breakfast looked like so many kinds but when u taste it, the pastry stuff tasted so old like left overs… I wouldnt recommend this hotel to anyone not even one night we couldn’t handle that… Plus the pillows really smelt disgusting, you could smell the previous person who was staying… so shame….Only the guy in reception and parking person was so much helpful but limited about the hotel…
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