KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

被酒店的裝修風格吸引過來的，酒店的實景讓我們更為贊歎！不論是洗漱用品還是房間設施都在品質高度。窗明幾凈，明媚的陽光灑進温暖的房間，用酒店提供的品茗壺泡上一壺紅茶，瞬間進入美好度假模式。酒店餐食也很精緻。除了外出 ，我們都選擇在餐廳用餐。酒店也有免費的下午茶服務，我們因為外出回來累了就沒去餐廳下午茶，酒店管家小丁特意安排把下午茶點送進房間享用，很感動！ 酒店的每處精心佈置，熱情洋溢的員工們，讓我們意猶未盡，期待下一個在酒店度假的到來。 酒店也有旅拍提供，酒店的角角落落都可以當背景，也感謝攝影師老師，讓我們收穫了很多美好瞬間！

這次入住體驗簡直太棒了！從踏入度假村的那一刻起，就感受到了家的温暖。我們的管家小馬認真負責，熱情服務讓人倍感親切。房間乾淨整潔，窗外景色滿分，陳設考究，屋內設施一應俱全，床鋪柔軟舒適，讓人一夜好眠，山裡的私湯痴也非常nice。餐廳餐食種類豐富，味道也很棒。下次出行還會選擇這家酒店，強烈推薦給大家！