Extended Suites - Orange County - Anaheim Hills

Good room nice and clean. No complaints.

Perfect location freeways close plenty of food and entertainment in this area hotel very clean quiet and safe staff is amazing

面積挺大的 但是比較陳舊 並且很多地方的灰塵很多，位置倒是沒有問題

還不錯 經濟實惠

I booked a room through priceline.com (WOULDN'T RECOMMEND!). When I arrived at the hotel I was told that there were no rooms available so I had paid for a room that I wouldn't be using. I undertand that this isn't necessarily the hotel's fault. I thought I'd take chance and call the number on my confirmation email from priceline and I got a hold of a rep. She said that she wouldn't be able to refund me unless she confirmed it with the hotel and said she would put me on hold. When she came back on she said she had tried to reach the hotel 3 times and would have to wait for the hotel now to confirm. Since I happened to be on the property still I decided to go back inside to ask for a confirmation. The guy at the front desk basically looked at me like I was speaking another language and wasn't helpful AT ALL! When I told him that priceline said they called three times he said no and then disappeared. I waited for quite some time at the front all the while thinking this guy is taking care of my situation. Nope, he was on the phone around the corner! (potentially taking a personal call????). Probably a good 10-15 minutes later another girl came over and asked me if I had been helped. I explained my situation and she went above and beyond to help me with the ability she did have. She explained everything and let me take a picture of the booking numbers to prove they had no rooms. She said that she would let her manager know right away and even gave me the number to the district manager just in case. Before I left the property I had my refund. Despite the pretty crappy situation, Quinn handled things beautifully. Get that girl a raise! The other dude might need some classes in customer service.

The corridors smell very bad, the breakfast is just a coffee and a cupcake. There are guests who do not respect the no smoking policy inside the hotel. After a week and a half I asked for housekeeping service, they gave me garbage bags and told me that I had to take the garbage out of the room and leave it outside.