Riviera Motel

The room smelt musty with a hint of urine. Only half the lights worked. The decor was dated and the painting looked like a toddler had done it. There was no iron board or iron, hair dryer, jug, or microwave. The bed was an old spring mattress and was extremely uncomfortable. There was only a sheet and a sheet-type cover, no additional blankets in the bedroom (it was the end of November - so it was very cold around 2 am); the room did have a heater - when turned on, it sounded like there were 2 commercial dryers in the bedroom. The shower literally takes over 5 minutes to heat up, and you would get more pressure from an abandoned building hose. They have signs to put on the door for service, we put a sign-out but no one came (we needed fresh towels), went down to reception and they said no cleaner today, we said we wanted some fresh towels (as per the sign on the door) we got some fresh towels (which the owners could have done, they didn't need the cleaner to have done this). The good thing about this hotel is that it is within walking distances to Disney Land - was it worth staying in this hotel for though . . . NO!, there were other accommodations that were slightly more expensive by approx $10-$30 per night more that would have been worth spending the extra money on. If you have a family with kids, please do not book here. I wish I read more current reviews prior to booking.

horrible service: i was at the airport and my flight was cancelled one hour before the departure time with no other flights leaving for over 24 hours. i called the riviera motel specifically asking for a credit to stay at a later date, NOT a refund. the owner continually shouted “no refunds” at me because my booking was non refundable as of two days prior. well, my flight was not cancelled two days ago and now i have no way to get there. he said something that i couldn’t understand, so i asked him to repeat himself and he hung up on me. i called him back a second time and told him how unprofessional it was that he hung up on me, and he interrupted me several times to tell me that my booking is non refundable. i told him that i will be cancelling all future bookings at this hotel and taking my business elsewhere, and he hung up on me again. this would have been my 3rd stay at the riviera motel this year, and i had another booking planned later in september. he did not offer to work with me and my situation at all. if this is how a repeat customer is treated at this motel, i will be taking my business to literally any other hotel on the block and advise you to do the same.