Mercure Hotel Amersfoort Centre

Gutes Hotel in Bahnhofsnähe. Freundliches Personal. Bequemes Bett.

It is not good... Invasion of privacy and lost my shoe covers. I booked a room on 27-10 at Mercure on and my friend booked for next day. When we checked in at the first day, we informed the circumstance to the reception. She clearly said that it could be the same room for 2 nights, hence we have no need to check in again and change a room after one night stay. However, we found our room in a mess when we came back at 28th night. Our personal bags are opened and filled with stuff that we put outside the bag, which is, without Our permit!! They opened Our bags full of our private stuff even without telling us!!! My friend's teethbrush and slippers are put together, face to face. What's more, I found my rainy day shoes cover missing. I called the reception on 28-10 and she told me that she would inform me next day morning. But When we checked out there is still no information. And the girls at the reception has changed so I had to explained the whole thing once again. They asked for my email address and said that they would send email to me as I need to leave. But, until now, there is none in my mailbox.

***Please be careful before booking here, it looks more like a SCAM than a relaxed stay.*** We booked an expensive Suit room W/ Jacuzzi at this hotel to celebrate our 2023-2024. Well, this was the Worst Experience ever. Since we arrived, the Suite Room had issues with Leakage to the floor under our room. Room service kept coming to our room almost every 30min to an hour. They kept coming to check the same thing, nothing to see in our room. So with this the first day was already RUINED! We couldn’t relax because people kept coming to the door. Next day again same thing since the early morning room service and the hotel technician kept bothering us. As if we did something wrong but we didn’t, we couldn’t, we just arrived at the hotel Suite… Then they ask us to leave the room for at least 1 hour so they can ‘Try’ to fix the issue. We declined. Then randomly 30 minutes later our airconditioning stopped working, sweating in the SUITE room they couldn’t fix it. After all this, we decided to leave earlier then we wanted. We travel allot and visit different hotels in Europe. But this, for a very expensive SUITE room to have so many issues was crazy. Never had such a bad experience before at a hotel, especially a Suite room Hotel. We also we asked our money back, but only got a percentage back and as a compensation they gave us just 2 bottles of water… So yes, we had to pay for the first day, while they kept bothering us the whole time. Very very unprofessional of this hotel and staff. We had to pay for the night we couldn’t even relax because of faulty SUITE ROOM. Please be careful before booking here, it looked more like a SCAM than a relaxed stay.

Modern high rise. We had an excellent corner room on the ninth floor, spacious, well equipped with bathrobes and slippers, coffee corner, and excellent bedding. Wonderful reception by staff. Way better then Mercure’s in France. One flaw: the architect obviously completely forgot to isolate the steelbeams that support the facade, so sadly acoustics are bad. Nice bar on the second floor, we didn’t try the breakfast.

my husband and i have been in the Mercure hotel in Amersfoort on my wedding day. It was a great experience. staff at breakfast were very nice, they went out of their way to help us and make us happy. besides that we would have wanted room service and it was so creatively made it looked amazing and the food was delicious. they had left a sweet note so thanks amal and zeyneb!!.