Captain Morgan's Retreat

As a time share owner, I have been continuously disappointed in the resort since it was purchased by new owners in 2018. Though they appear to be making some improvements in the property, they have not made,any efforts to maintain the timeshare units. We have owned timeshares there for nearly 20 years, and the units have the same furniture they had 20 years ago. The sofa bed is essentially unusable. Hence, there is no comfortable seating in the unit. The mattress is completely sunk in the middle, also extremely uncomfortable. The lighting in the units is terrible, and the resort does not provide any useful amenities that other timeshare resorts normally provide. (Such as salt & pepper, paper towels, and adequate dishes) Yet, they are building more hotel rooms. It is obvious that they have no interest in accommodating timeshare owners. If you are looking to trade your timeshare unit for Captain Morgans, I would not recommend it. I am afraid you would be greatly disappointed. It is just sad to see this once beautiful resort deteriorate as it has these last few years.

Great stay here! Staff friendly, kind, efficient! Made us feel at home and easy to speak with and personable. The drinks and food are consistent and absolutely fine quality. We were impressed and Captain Morgan's is where we ate for most meals because of the quality. The rooms were clean and had all the amenities needed for a simple stay. Fridge, microwave, toaster. Housekeeping was efficient and brought extra towels and blankets on request. Quiet stay and no disturbances. Pools clean and great temp! Many places to catch the sun and have quiet space.

It had been 6 years since I was last at Captain Morgan's resort. There have been some changes to the place. BIGGEST and BEST change is the new management of the restaurant/bar area. It is now run by Greg in the kitchen, Joel on the bar and Ethel who fills in everywhere! These people really make the place stand out. They were so helpful and accommodating and fun to be around. They all went out of their way to address any questions and cook some amazing food and make fun drinks. Ethel is a budding magician so be sure to ask her to do some tricks for you! We caught fish, lobster and conch that they cooked and prepared for us over the course of 2 days that was outstanding. Check in was very efficient and the staff at the front desk were very helpful and accommodating. They were very good about answering questions and explaining everything. Spa services are in a new location since I was last there. I miss it being right on the water, however storms had taken out the other location. The spa ladies were very nice and the rates were not out of hand. Due to Covid, the casino has closed and not been reopened. That is no big deal. Some of the units have separated from the original resort and now call themselves Oceans 23. We stayed in the same building that I stayed in 6 years ago, this time on the top floor. Fabulous location for views and breezes. The furnishings were fine in the bedroom however the couch and chair in the living room really need to be updated as it was very difficult to sit on them comfortably. The hot water takes a few minutes to get up to speed due to it having to get up to the top floor. However once it is there it is spot on! The grocery store does not have a lot to offer, so I would get supplies from the other locations closer to town. You need a golf cart to get around and there is plenty of parking for it at the resort. I would get the golf cart prior to arriving and rent from one in town as they seem to have better rates. One BIG change is they have taken down the big palapa that had a dance/gathering and bar area and constructed a two story building which will be rooms to rent. This totally cut off the view from the pool of the water. There is a new bar constructed right on the beach area that is really perfect. Be careful though because it has a step down that can send you tripping. I would go back again and have no problem recommending this place.