Amalfi Luxury House

I didn't make it, hotel doesn't have 24hrs front desk

お部屋はとても綺麗でした。 受付までの道が結構しんどいです。急勾配な階段でした。 メイン通りから曲がる場所は分かりにくいですがGoogleマップでルート検索すると辿り着きます。 口コミで確認はしてたので、翌日宿泊予定だったナポリにてキャリーケースを預けて、一泊分のみの荷物を持って行き正解でした。あの階段をキャリーケース持って運べない、、、し、運んでくれる人は居ないようでした。 チェックインの受付の方はその日のチェックイン予定が終わったら居なくなるようです。 部屋のエアコンから水が垂れてきて対応に困りましたが、ワッツアップで確認。24度以下に温度調整すると垂れてくるとのこと。それをお部屋案内の時に教えてくれたらもっとサービスとしては良かったと思いました。 冷蔵庫にドリンクなど置いてますが、硬いので開ける時は注意です。勢い余って、瓶のドリンクが落ちて割れました。

I rate a hotel by how well they do when something goes wrong. The A/C and shower both had issues. After two days of no action, we checked out 3 days earlier than our reservation through Bookings.com. They pretty much stopped responding and I am waiting to see if they try to charge us for the full 5 nights. Do not stay in room 7 or 8. They are at the top floor, hottest available and the rooms both have a ceiling that slants down so significantly, I bumped my head repeatedly and I am a petite woman. The location is good and if they had fixed the problems we would have dealt with the roof problem, but they did not and it was too much. Also, be prepared to lug your suitcases up a significant number of stairs to get inside the hotel.

We had paid about 1 month and a half before our honeymoon over 700usd for 2 nights in a deluxe room with a balcony. Upon arrival on our honeymoon, the girl at the front desk brings is to our room, which is even less than what I would consider a standard room with the ceiling at a Complete slant I am 5foot 1 and I couldn't even stand up straight ..imagine my 6 foot husband. We realized this cannot be the deluxe room at 350usd a night that we paid for. She says the notification she got was for a standard room, so we show her our email of confirmatiomation and even call our vacation agency and they confirm as well it's a deluxe option they sent them. We asked the lady to show us the email she got and she did not. She started telling us that the deluxe rooms are all booked and the standard is all they have anyways. We were very upset and they had 0 empathy. Anyone would be upset if they paid for something so expensive and receiving not what they paid for, like the owner told us "money first". She then called her manager or whoever this man was, and he was so aggressive also I am italian and they didn't know I understood everything they were saying to eachother. He offers to my husband to give us a suite the second night but the first night we have to stay in the standard room. So we hung up with him decided to take the night to think about what we are going to do. Also upon booking we didn't realize we booked and had to check out on shabbat so we also needed to add an extra night. The next day we went to talk to the girl said ok well take the suite tonight like the manager said yesterday and also we want to add a night. When she gets the manager on the phone he starts giving us a whole store "yesterday was yesterday, today is today" also his exact words "first what is important is the money, then its the client"....we are business owners of multiple businesses in canada, this is the WORST thing a business owner can say to a client, how do expect money when you have unsatisfied clients? Ur clients is what brings you money. Your clients are the reason for your business to even be running. They also forced us to write an email to ******* saying everything is okay and we got a room (Assuming to cover themselves). Throughout the rest of our stay, it was such a undesirable situation being around the staff. The place is nice (minus the 101827202 steps to get to it) to bad the people running it aren't so charming as the rest of amalfi is. There are a bunch of hotels near the coastline, check those out first!

At the end of a group tour, we extended our stay in Amalfi by an extra day so changed hotels to here. Much nicer, quieter and comfortable. The other hotel was right on the square but I couldn’t sleep. Then awake before dawn! This was restful and more elegant. It’s a little further up the hill, so be prepared for steps. Take your time. Can be a little tricky to find the first time, but be patient and read the signs. Greeted well and was able to relax with a cup of tea in our room. I would recommend this place. Very boutique.

Look it’s a beautiful place in a beautiful town However there are hundreds, and I mean Hundreds! Of steep steps to climb to get there. No mention of this in their ad We’re in our sixties and my wife had reduced mobility at the time it was really tough in 30+ degrees There is a Porter who will carry bags up at €10 per bag but unfortunately they won’t carry you! We asked the owner to arrange a transfer back from a wedding venue we were charged €90 for a 10 minute journey to the centre of town ( by the owner’s brother and paid her in cash the next day) our fellow wedding guests paid less than half