Quality Inn & Suites Altamonte Springs Orlando-North

The lobby was closed for construction so you had to check in through a little window. When I booked my room one of the reasons I chose this place is because it said it had a free breakfast. There wasn't any breakfast at all because the lobby was closed. When I asked for a late check out I was told that would cost me for that. I suggested they do it for free since I didn't get any breakfast and they just looked at me and said you have to pay for a late check out. I was checking out on a SUNDAY, you know when most people do, when the hotel is probably the slowest. I could understand a Friday or Saturday but not Sunday. I have never been refused a late check out and have never paid for one. The exhaust fan in the bathroom was so loud i probably woke up everyone in the rooms around me. On Friday night there was a group of younger kids making a lot of noise by the pool (right outside my door) once at 2:20 am and then again after 3:00 am. I, not your employees had to go out there and tell them to quiet down. All in all one of the worst hotel stays I have ever had and I travel quite a bit.

Very nice customer service! Upon checking in, the room next to mine had a very loud, irate woman shouting. I went back down to the desk and asked if I could move rooms. No issues at all, she gave me a new room & even called the guest to ask them to quiet down! Bed was very comfy. My only complaint was the old AC couldn't keep up quite as well as I'd hoped, but for the price, it was well worth the stay!

Poor facility, room never cleaned or towels replaced, left three wake-up calls, calls never came. They tried to pass off a smoking room as non-smoking.